Business ProfileforMatco Tools Corporation

August of last year I gave one of Matco tools distributors a 1/2-inch drive air impact gun that cost me just about 600 dollars. It was still under warranty and the tool was not operating correctly. Just wanted it looked at and possibly fixed. So, he took my gun made a repair tag number for it which I have a receipt that shows it. He did not have a loaner impact gun for me that day he said that they were all out and now I see why. So that same day I had to purchase another new impact gun because in my line of work it requires it every day. also have receipt of that purchase. After a month of it being gone, I started to question its where abouts every Monday that he stopped by the shop I work at I asked where it was and when will I get it back. He would just answer ill look into it or that Matco is just replacing them with new ones. This has been going on for 7 plus months with two different people running this Matco tool truck. The guy that took my tool has been out for a while due to surgery, so I am told. The guy that is filling in for him has told me the same thing and still no answer on the location of my tool. so About 3 weeks ago I finally had enough and told the guy that I wasn't going to buy another tool from them instill I get my tool back, well since then he has been avoiding my shop and calls. I have seen him drive by the shop through our parking lot leaving the business next door. So, with the help of the business next door, I was able to track him down to ask about the gun, that day he was rude to me and simply didn't care, I have talked to several reps and just get passed to the next person. No body can tell where the gun is & forward my info to someone else the way Matco tools as a company has been handling this situation is very unprofessional. I have emails of what I have been going through and what they have told me. I don't owe them, I have spent at least ****** dollars on their products always paid in full,