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          Frank Brothers, Inc. has 1 locations, listed below.

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            Business ProfileFrank Brothers, Inc.

            Landscape Supply
            BBB accredited business

            Contact Information

            9718 Avon Lake Rd.

            Lodi, OH 44254

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            Email this Business
            (330) 948-1006

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/15/1994

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            Business Details

            Location of This Business
            9718 Avon Lake Rd., Lodi, OH 44254
            Email this Business
            BBB File Opened:
            9/27/2004
            Years in Business:
            33
            Business Started:
            1/1/1991
            Business Started Locally:
            1/1/1991
            Business Incorporated:
            1/28/1991
            Accredited Since:
            7/15/1994
            Type of Entity:
            Corporation
            Contact Information

            Customer Contact

            • Mr. Doug Frank, President
            Additional Contact Information

            Fax Numbers

            • (330) 948-1204
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Dave K

            08/01/2022

            I purchased washed Riverstone and received a pile of mud and rocks. I spoke to the owner and Im stuck with it.

            Frank Brothers, Inc. Response

            08/03/2022

            We were contacted on July 29, 2022, regarding a purchase that was made on April 20, 2022. Customer stated that the stone was "dirtier than he liked". Our river stone is often used for drainage and ground cover. It is not advertised as "washed". We did suggest that he spread the stone out and spray it as that would wash the dirt away. We also offered more stone for his project if it was needed. Customer wanted the stone removed and his money refunded. We do have a 30 day return policy and his purchase was more than 90 days prior to his phone call.

            Customer Response

            08/03/2022

            I did delay on my complaint, my wife purchased the stone and I was under the impression she bought unwashed stone When I finally got around to working with this stone it became clear to me how bad it was. Thats when I made the call to see if frank brothers even sold unwashed stone they informed me they do not to which I raised my complaint. This stuff is SO bad I cant believe they wont work with me on this. I would have accepted any olive branch but I dont call telling me to get a truck and pick up more as anything when I have 5 tons of MUD ROCK in my yard. No amount of water from a garden hose will remove all this MUD. Im not crazy folks just a bit mad !

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            BBB of Akron

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