Business ProfileforPTZ Insurance Agency, Ltd.

Hello, I got pet insurance for 2 of my dogs through ASPCA back in July/2023. I filed my first claim for one of my dogs who got sick September 18 2023.I had no response from the company for months. They came back months later and told me the claim will not be reimbursed, violating the terms of our contract. I contacted them again and had my vet send them the invoice, and I personally submitted the invoice as well. I did not receive a response from them again, even after sending them multiple emails. I had my bank dispute the charges for the payments i've been making every month and they canceled my insurance and did not reimburse me for my payments. The last email I sent I told them if they do not reimburse me for all the payments I made I will be filing a complaint and they finally answered after that. They did not take me seriously until I threatened to report them. I gave them a call back and was told a supervisor will contact me this past Friday and no one called. I would like a full refund for all the payments I have made to this company since they not only violated our contract but also failed time and time again to respond to me or update me on the matter. Thank you.