Business ProfileforProfessional Restoration Service Inc.

In February 2022, the water heater broke in the rental home I live in. Due to water damage, I had to move, my landlord notified his insurance company (State Farm). They contracted Servpro Team ******* to do the clean up and repair work. The rep from Servpro told me several times that my things would be moved to storage until clean up and repairs were made. That WAS NOT done even though I made several phone calls and requests to have that done. I was assured my things would be well taken care of. The clean up was completed within several weeks. (carpet was removed; walls and insulation was removed in the bedroom, hall and living room). Restoration didn't begin until June of 2022 and completed in July. During that period, my clothing was removed from the closets and laid on the couch and the bed. In May, I went in to get some clothing appropriate to the weather change. I found mouse droppings and urine throughout all of my clothing; two items were chewed and ruined; and my couch was covered with droppings and urine!! I gave a letter to ***** *******, Mitigation Operations Manager), requesting that my clothing and couch be cleaned and the ruined items replaced. The couch was cleaned, but I was told to call my landlord's insurance company about the clothing. They first told me to have the clothes cleaned, give the receipt to my landlord, they would reimbuse him, and he would reimburse me. Later, the agent ******* ************) called me back and said they were not responsible for Servpro's work and suggested I call my insurance company or Servpro. I contacted my insurance company (Ayers Insurance) and they told me that they were not responsible for workmen's damage and that I should contact Servpro. I have contacted Servpro NUMEROUS times, only to be referred to someone else, or to be told I would be called back, which doesn't happen! In the meantime, my belongings were moved out during restoration and other damages occured. OUT OF SPACE/ NOT DONE