Business ProfileforJ.W. Didado Electric, LLC

My husband is 69 years of age and is a diabetic and I am 68 years of age. On Tuesday, September 28, 2021 we had a basement fire and ONLY the electrical box was destroyed. (Praise God!!) My husband decided to contact ** ****** after several other companies were booked. We had REALLY wanted ***** *** **** as they had completed work for us previously and they were absolutely WONDERFUL and Obtained and Filed ALL Required PERMITS as needed TIMELY!!! My husband asked ***, the installer, from ** ****** prior to starting the work if they were licensed, bonded and would pull the permits. *** stated they were and that my husband would need to go to the main office, speak with **** *********, his boss, head of residential regarding the permits and to pay the bill. On Friday, October 2, 2021 my husband went to ** ****** to pay the bill and spoke with **** *********. **** ********* informed my husband that he would handle the permits, etc., and call the Building Inspection Dept that Friday afternoon, October 1, 2021 and handle Everything. **** ********* informed my husband that he would receive a call from the Building Inspection Dept on Monday, October 4, 2021. I would like to mention that my husband was very pleased with ***, the installer as it took him 3 days to install the new electric box and add extensions to the existing wires. On Monday, October 4, 2021 prior to the Building Inspection Office closing at 4pm, I called the Building Inspection Dept and spoke with ********. She informed us that she had not received ANYTHING from ** ******. I decided to drive to Mr. *********** office that same day and requested to speak with him. I let the receptionist know we were senior citizens and we had been without electric since Tuesday September the 28th!! After being asked numerous questions from the not so pleasant and/or concerned receptionist, I provided my telephone number and asked that Mr. ********* Please contact me and or my husband and I left. Mr. ********* eventually called my husband on Monday October 4, 2021 and mentioned to us that he was two weeks behind and he was able to get someone to our home ASAP and that we should at least be happy about that. My husband simply asked him if he had sent the information to the Building Inspection Dept. Mr. ********* smirked and tried to brush that aside. My husband further stated that ** ****** had been in business for 26 YEARS and should have known to obtain the permits which needed to be taped to the front window of the home showing that work was being done on our home!!!!!! My husband let Mr. ********* know that on Monday morning October 4, 2021 we filed a complaint at the Building Inspection Dept. Mr. ********* eventually called my husband back on Monday October 4, 2021 to inform us that we would be receiving a call from the Building Inspection Dept on Tuesday, October 5, 2021. Believe it or not that actually happened, and the inspector came out on Wednesday, Oct 6 2021 in the morning. The Inspector was TOTALLY SURPRISED that ** ****** did not follow through as promised. The Ohio Edison electrician arrived on Thursday-October 7, 2021 in the morning to turn on our electric. He was Also APPALLED and somewhat Shocked that Mr. ********* NEVER CALLED the Building Inspection Dept to request an inspector come to our home until Tuesday, October 5, 2021.!!!!!! He informed us that we should have called Ohio Edison instead. As retired Senior Citizens on Fixed Incomes, we were also not able to save a lot of our food that was in our downstairs freezer and in our kitchen refrigerator. Neighbors on both sides and behind us are all retired seniors on fixed incomes. Their families are grown and they no longer have the large freezers and/or refrigerators. In reference to the installer ***, he did excellent work the three days he was in our home and we would not mind having him do further work in our home as needed. However, we do NOT TRUST JW DIDADO MANAGEMENT, which is his boss, Mr. ********* and will NEVER have ** ****** do ANY work in our home. I would like it known that I would not trust Mr. ********* with a ‘pet rock’ if I had one! Moving forward, I would like it known that if my husband and I were in a higher tax bracket And we resided in another zip code, this would NEVER HAVE HAPPENED!!!!!!! And, NO ONE, AND I MEAN NO ONE can tell me Anything different. My husband and I also feel as though we were Redlined. Lastly, your core values of safety and customer service are lacking, with the exception of Rob, your installer. Kind Regards, Mrs. ******