Business ProfileforUniversal Screen Arts, Inc.

I placed an order in January 2023 from the Signals catalog. I did not receive the order, so I called the customer service line to try to find out what was going on. They said they had proof of delivery. I concluded that the package had been stolen and moved on. Over a year later, I tried to place an order from Support Plus. The order was rejected, and I was told by customer service that my account had been labeled a fraud risk because I made the phone call in 2023 about a package I did not receive and that I would never be able to order online ever again. This is ridiculous. I was not trying to commit fraud. I was just trying to find out what happened to my package. I've placed orders with several of the Universal Screen Arts catalogs (Signals and Bas Bleu) for decades. I've made repeated attempts with the customer service line to get this resolved. I've been told my concern would be escalated to a supervisor who would call me back. No one ever calls. I feel like I'm being treated like a criminal just because I made a phone call to customer service about a package I did not receive.

After contacting us saying you had not received your package, we informed you of the delivery date per the tracking and that ***** had taken a picture of the delivery. You called again to say you believed your package was stolen and wanted a refund. We are unable to replace/refund orders for which we have proof of delivery. A month later we received a chargeback from PayPal. Once a chargeback is filed, regardless of the outcome, that customer may no longer place charge card orders with our company, only check or money orders will be accepted as payment. When you placed a credit card order with us in February it was canceled.