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          ECS Tuning, LLC has 1 locations, listed below.

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            Business ProfileforECS Tuning, LLC

            New Auto Parts
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.32/5stars

            Average of 207 Customer Reviews

            Customer Complaints

            90 complaints closed in last 3 years

            31 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/17/2015

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            ECS Tuning specializes in providing its customers with original replacement and aftermarket auto parts, tools and accessories for European motorcars.

            Products & Services

            ECS Tuning carries factory replacement and aftermarket automotive parts, tools and accessories for European vehicles.

            Business Details

            BBB File Opened:
            1/6/2004
            Years in Business:
            21
            Business Started:
            11/15/2002
            Business Started Locally:
            11/15/2002
            Business Incorporated:
            11/15/2002
            Accredited Since:
            4/17/2015
            Type of Entity:
            Corporation
            Related Businesses
            Business Management
            • Mr. Thomas Lilly, Manager of Customer Relations
            • Ms. Amanda Hartline, Customer Service Manager
            Contact Information

            Principal

            • Mr. Thomas Lilly, Manager of Customer Relations
            • Ms. Amanda Hartline, Customer Service Manager

            Customer Contact

            • Mr. Thomas Lilly, Manager of Customer Relations
            • Ms. Amanda Hartline, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (330) 331-2022
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            90 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/07/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I have placed 2 orders with this company. The first I didn't have any problems. The second, I ordered a cup kit (struts and springs) and an installation kit that says EVERYTHING is included to install the cup kit. Well everything is NOT included. I contacted a sales representative who sold me more parts that I DIDNT NEED and don't even apply to my vehicle! I spoke with Eric, was laughed at and told I need to pay $600 for the right parts, pay for shipping to return the WRONG PARTS, and I'm just SOL! I spoke to the supervisor ERICA and was told the same damn thing! There was no concern on their end. THIS COMPANY IS A JOKE! THEIR STAFF IS A JOKE! I FEEL ROBBED! And the worst part about it, is they don't even care!
            Read More

            Customer Reviews

            207 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joseph D

            1 star

            03/12/2024

            Ordered a tool under my business and after using 3 times in a couple weeks it broke during normal operation. Luckily I provide my clients pics and videos so I had actual evidence of proper usage and failure. Reached out to them. 2 weeks with no response. First comm was them advising its under their lifetime replacement warranty. Cool right? Wrong. Their "lifetime warranty" is actually buy 2 get 1 mostly free. I was being asked to buy the broken tool again, for a second time, then they would credit me tool cost only, no shipping or tax for a third failure coverage. That, by definition, is NOT a warranty. Funny thing is, I was only asking for the one small component to be replaced and after research, discovered ECS owns the tool company as its their house brand supplier. Tried to file a PayPal claim for a small portion of total price so I could buy my own replacement part, PayPal declined it. In the interim, got a new comm from a rep saying exactly what you would think a business would say. "Sorry this happened, please let us make it right, how do you want this handled? Refund or replacement?" Awesome, things are looking up. Wrong again. Same person that tried to sell me on their fake warranty process jumped into the convo and said "Oh they're new so they're wrong." Fake salesman tried to convince me they were going to help but had to wait till I closed my dispute. Provided visual verification and evidence multiple times the case was closed and closed i their favor. Gave them a week before I wrote it off and planned on leaving factual reviews. Courtesy contact on Friday. Advised they'd check if the dispute was closed (closed for 2 weeks at this point) and get back to me. Nothing Friday. Nothing over the weekend. Nothing Monday. Now its Tuesday and here are the facts. Be wary when purchasing from these folks. They DO NOT have a lifetime warranty. It requires you to buy it once, have it fail, buy it twice, have it fail a third time for a partial credit on a fourth.

            Local BBB

            BBB of Akron

            BBB Reports On

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