Customer ReviewsforGraham Automall
5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Donna G
1 star10/30/2023
Do not buy a car from this dealership. 6 months after the worst experience ever in buying a 2023 Toyota Venza hybrid, (February, 20223) I NOW, six months later, find I have to pay a subscription fee for my GPS. Not one person told me there is a fee for the GPS. Under no circumstances would I have bought any car that charges extra each month for a GPS. GPS is standard on other cars in my price range. I am seeking legal advice for this AND for all the information about the car that was withheld because a car salesman had other plans and needed to leave. No other salesperson or manager helped us to learn about driving the car, the technology, or any other information. If I had to do all over again, I would have walked out rather than buy the car. Just stay away from Graham Toyota in Mansfield, Ohio.Review from DRFoote
1 star06/02/2022
I brought car in for a new water pump in January. We were advised to change out the timing chain as well, and we did. When we got our car back over a month later a piece fell off the bottom of it and I immediately knew that whoever worked on it did a shoddy job. When we mentioned it, the service manager said it didn't matter because we did not technically need that piece of our car anyway. Not long after the check engine light came on, the car stopped altogether. We towed it to another shop that said they needed to replace the cam sensor and once that was fixed they said the cam sensor indicated that the timing chain had broke, ruining the entire engine. We towed it back to Graham. Graham tells us that they don't think the timing chain broke and that instead the cam sensor is giving them "all sorts of codes" and that they needed to replace the part we just replaced... Upselling us again.Fed up at this point, we demanded a new engine. Initially they wanted us to pay for the labor! nearly $700 from us to fix the engine that they broke!We said no and they eventually repaired the engine at no cost to us.Well we just got our car back. It ran for a couple of days with a very noisy, chirping engine, and now it will not start at all. Grahams service director wants us to pay for a third tow to bring it back to them, as well as the labor to fix whatever it is they did not do right the first time, and nevermind the chirping engine it's "probably something burning off." Last time my engine chirped like this the timing chain broke!This has all happened over the past 6 months. Taking a couple of months to do repairs each time. I am not paying for a third tow, and I am NOT paying for labor for them to do what they failed to do right the first and second time. The service director will not provide me with the name of insurance company or owners. I am out almost 2k, six months, no car!Review from Kenneth J
1 star05/16/2022
All in all, I feel like the dealership runs it's business through deception and dishonesty. I went to this dealership in April with the intention of trading in my pickup truck towards a smaller, less expensive vehicle. I had a large amount of equity in the vehicle and had performed a large amount of research on the vehicle's value before the attempt at trade-in. When we entered the dealership, we were greeted and eventually made contact with a salesman. The salesman was new so, I do not place any blame or discontent against him. We spoke and I explained my situation, my goals, and my intentions to the salesman. He made contact with management and someone (I never knew who) took my truck for a drive. We looked at our new vehicle and decided to talk with him about making a purchase/trade. When the salesman came back, his offer for my truck was insulting and based upon my research on both *** and ***** it was about $ 5-6K less than the value of my truck as an average trade-in. I felt insulted. I explained to the salesman that I came to the dealership with an intent of having an honest transaction and that the offer was extremely low. He left, talked with the Manager, and returned with an offer which was still about $3500 less than what I had found from both websites for an Average Trade-In Value. I was told that the market values had changed and that it was really not worth what the websites had said.After much consideration, I agreed and we traded my truck for a small SUV. The next week, I found my old truck on their website for $7500 more than what they had paid me for it. In addition, they listed the *** value at the $7500 more number. So, they lied to me to be deceptive and talk me into selling to them for a lesser amount. Then, when we took possession of the new SUV, they did not explain the vehicle, did not set up my Onstar, did not show me anything. I was given the keys and that was it.Review from Danya W
1 star04/15/2022
Negative stars! We have owned our 2019 Hyundai ******** since June 2019 and had to have it serviced 4 different times because of the same engine issues. This last time we took it in on February 17th because the check engine light came on. Graham replaced the engine knock sensor and said that fixed the problem. We picked it up and the engine light came on again. They told us to drop it off the following Monday and they would take a look at it. After waiting for over two hours, they said they couldnt figure out the issue and they needed to delve into it deeper. But they didnt have time to do that for another week. I was assured that it was okay to drive until then. How they knew it was okay to drive if they didnt know what was wrong is beyond me, but hey theyre the experts. Dropped it off and were told the engine electrical harness needed replaced. It would take 3-4 days to get the part and another 2 days to complete the repair. Fine, no we didnt need a rental because another time when we tried to get one it was a fiasco and we didnt want to deal with that again. Three weeks and a million excuses later we finally got the car back after contacting the service manager numerous times just to get a call back. At one point I was being transferred to the service desk when they knew they didnt have anyone answering that day. The customer service is ridiculous! All we asked was just let us know what was going on. They would just say it will be a few more days and then never returned my calls. We will NEVER work with Graham again service or otherwise. Good customer service comes down to good leadership. We understand that they are short handed, but everyone is now. Thats no excuse to not call a customer back. Terrible.Graham Automall Response
04/20/2022
Thank you for taking the time to communicate to us why your service experience did not meet your expectations. You are a valued customer, and your experience matters to us. We highly appreciate your feedback as it will assist us in becoming better at what we do. Please accept our sincerest apology for any trouble or inconvenience this has caused you. Hopefully, you will give us another chance to better serve you in the future.Review from The review girl
2 stars10/29/2021
There a worker by the name of Erin that was very rude as soon as I asked about a shuttle instead of him explaining to me correctly the reason being he caught an attitude so I asked to speak to his managerhe refused to let me talk to him and he said the same thing about his supervisor this is the first time I experienced this from them I will look elsewhere to get my car fixed.
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