Use good sense when choosing a roofer

October 05, 2017

Following one of the worst floods in Acadiana history in August 2016 and freak hail storms this April, Better Business Bureau Serving Acadiana has received reports of roofing companies sending people door to door to solicit business.

BBB reminds consumers to be cautious and use good sense when hiring a roofing contractor, as a good roof is critical to the structure of any home and having to replace or repair your roof can be an overwhelming prospect.

It is actually one of the biggest projects you may have to consider for your home and can be expensive and time consuming.

BBB has tips to keep in mind when hiring a roofer to work on your home:

  • Always obtain more than one estimate. Try to have at least three different roofers come out and bid the job. This way, consumers will have a good idea of what needs to be done and an average for a fair price on the job.
  • Make sure you understand the full scope of the project. Will the roofing contractor do spot repairs or replace the whole roof? Will they be removing the old roof or covering it with the new roof? Make sure you understand the pros and cons of the solutions and that everything is detailed in a contract.
  • Ask about clean-up and waste removal. Confirm that your contractor will be responsible for taking away all old materials and cleaning up your site after work is complete.
  • Consider your gutters and landscaping. A roof job will require the use of ladders that can cause damage when leaned against your gutters or stuck in your landscaping. How will your roofer protect against damage or fix things after the job is done?
  • Plan for bad weather. What happens if there is bad weather while your roof project is underway? Ask your roofer about what they will do to protect your home in case of rain or snow.
  • Check your insurance coverage. If your project is for fixing damage, check your homeowner’s insurance to see if your project is covered and how you should proceed if it is. You also want to check your contractor’s insurance coverage for things like worker’s compensation, property damage, and personal liability. 


Common roofing scams often occur after a storm when a roofer “just happens” to be on your street and notices damage to your roof. Another approach is to knock on your door and tell you they have extra shingles or roofing from another job and can offer you a good deal.

Avoid door to door salesmen using these tactics to try to pressure consumers into making hasty decisions.

“Look for the Seal” and Start with Trust®. BBB Serving Acadiana is a private non-profit organization that strives for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses.

Please contact Better Business Bureau at (337) 981-3497 or at 24 hours a day for information on businesses throughout North America. Consumers can also sign up for our free BBB “Scoop” eNewsletter by visiting and clicking on the “Programs & Services” tab.

BBB Serving Acadiana covers the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Martin, St. Landry and Vermilion.