Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          WatermarkFixtures, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforWatermarkFixtures, LLC

            Plumbing Fixtures
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/12/2012

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            BBB File Opened:
            12/6/2012
            Years in Business:
            14
            Business Started:
            12/11/2009
            Business Started Locally:
            10/1/2012
            Business Incorporated:
            12/11/2009
            Accredited Since:
            12/12/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 40069400K for this business, issued by Secretary of State

            These agencies may include:

            Secretary of State

            P.O. Box 94125

            Baton Rouge LA 70804

            (225) 925-2880

            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Nicholas Williams, Owner
            Contact Information

            Principal

            • Nicholas Williams, Owner

            Customer Contact

            • Nicholas Williams, Owner
            Additional Contact Information

            Fax Numbers

            • (337) 476-2700
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/06/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            On March 16,2022 order # 5110 was placed for a 48" claw foot tub & 48" high back Trough Sink with the complete kit for installation for both pieces. To date my contractors are unable to install the tub and the sink was just installed January 5, 2023. It has been one problem after another from the day the plumbers were to install the claw foot tub. Missing parts, wrong colors, wrong feet (and they won't send the correct item until they received the wrong item, and we are talking from Louisiana to Calif.), so production stops until items are received, and they are in no hurry they run your 90 days out you go from person to person trying to get answers. I and my plumbers spoke to several different people, and you never get the same answer it just a continuous circle. Just as I thought I might get this job completed I discovered they had sent me the wrong feet for the tub I ordered, and we also noticed the size of the tub was also not 48" but 47" and in pluming 1" can make a big difference. I spoke to Nicolas (who placed my original order) regarding the feet not being the ones on the photo in the catalog and was not the ones I approved for shipping. They had placed another design foot with a box placed in front to look as though they were the correct ones. When I enquired about it, I was told they were the only ones that go with that tub, but they are not the ones I ordered or want. Either you sent me the wrong tub, or the wrong feet and I got a "yes but your ninety days are up and there's nothing we can do." I placed and order for a 48" tub and I was sent a 47" tub Per Nicolas and the contractors are saying 1" in plumbing can cause a big problem. I have parts that I can't use and can't return. I spent approximately 7K with them and can't use the item.
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kathleen C

            10/08/2023

            We're super disappointed in their customer service and product. It's a beautiful faucet but with faulty supply lines. We had two different lines crack and leak within two years. The first time our line failed customer service told us our plumber installed the lines wrong even though our plumber is licensed with decades of experience. We bought a second set that our plumber installed again, and six months later the internal part of the line cracked and leaked again. From customer service; "Remember the first time you reported an issue the plumber used a fitting to join 2 flexible water lines together which is not approved. In plumbing, there is always more than one way to get the desired result. We could suggest something that your plumber may or may not agree with, or perhaps the plumber has a different way of doing things. Sometimes code is a consideration; and/or the install location has particular challenges. Please take our suggestions but alway review with a licensed plumber for the ultimate decision. After all, the plumber will be installing so right or wrong ultimately the plumber has to get the job done! Please take the time to review you proposed order with your plumber first. Upon arrival of your order, please insist on a "Dry Fit" of your item purchased. A Dry Fit is where the plumber loosely assembles everything without using plumbers putty or wrenches to tighten, so you can see it together as a whole and approve before it's permanently installed. Keep all your packaging in case you want to return an item, sometimes spout reaches on faucets can be a subjective."

            WatermarkFixtures, LLC Response

            10/09/2023

            Kathleen,

            As previously advised, more than once, the flexible supply lines that were supplied with the faucet are designed to go from the faucet to a shut off valve ONLY, you cannot use fittings (adapters) with flexible supply lines to add multiple flexible water lines together.  The end of the flexible water supply line supplied with the faucet is designed to seat on a shutoff valve ONLY.

             

            Regards, Nicholas

             

            Local BBB

            Better Business Bureau Serving Acadiana

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.