Frequently Asked Questions
How long will it take for BBB EU Privacy Shield to accept my application after you receive my Participation Agreement and annual fee?
Note: Do not make your Privacy Shield-compliant privacy notice live on the Web until the Department of Commerce has reviewed your certification and instructs you to post the policy. Additional details about privacy notices and required BBB language can be found here.
Is your fee schedule based on my business’s worldwide gross revenue or on revenue from EU business alone?
Our fees are based on your business’s total gross revenue, not simply revenue from EU-related business.
My business is already BBB Accredited. Does accreditation include EU Privacy Shield dispute resolution?
No, accreditation does not cover EU Privacy Shield dispute resolution. BBB EU Privacy Shield is a specialized program recognized by the Department of Commerce as a dispute resolution mechanism under the EU Privacy Shield Framework. The BBB EU Privacy Shield Participation Agreement binds participating businesses to arbitrate disputes from European consumers concerning alleged violations of the EU Privacy Shield Principles and includes other necessary provisions that are not part of your BBB accreditation agreement.
Can our Participation Agreement be structured to cover our subsidiaries or affiliates? When must a subsidiary create its own separate account?
If you would like your subsidiaries to be covered by the Program, please contact us to check on their eligibility. If we determine that subsidiaries may be covered under your Agreement, you must add the names of all subsidiaries to be covered before signing the Agreement and returning it to us.
Will BBB EU Privacy Shield provide a program seal or mark for our Web site?
Will BBB EU Privacy Shield assist us with the required annual verification that our privacy practices are consistent with the Principles?
While BBB EU Privacy Shield does provide self-certification guidance and ongoing compliance assistance to our participating businesses, we do not offer verification services. However, an annual verification to ensure compliance with the Principles is a Privacy Shield certification requirement. The majority of our participants choose to do an internal self-assessment and verification rather than using a third-party provider. When choosing this option, simply state “in-house” in the verification section of your Department of Commerce certification application.
Does BBB EU Privacy Shield publish information on the complaints it receives?
The Program Rules require that a Procedure Report be published online each year there is relevant data to report. The Reports include a statistical summary showing: (1) the number and nature of contacts from the public and the actions taken by the CBBB and Panelist with respect to those contacts; and (2) the number and nature of Complaints deemed ineligible for processing during the period, including the specific reason for a determination of ineligibility.