EU Privacy Shield | File a Complaint

How to file a complaint with BBB EU Privacy Shield


Before you file a complaint . . . make sure your complaint meets the guidelines

Your complaint must concern a company that is a participating business in the BBB EU Privacy Shield Program. For your complaint to be accepted:

• You must already have made a good faith attempt to resolve the complaint directly with the participating business


• Your complaint must allege that the participating business has violated the Privacy Shield Principles with respect to your own personal data or the personal data of a child under 13 of whom you are the parent or guardian.

We will review all eligible complaints and will help you and the participating business reach a resolution as described here and in our Rules.

A participating business must comply with BBB EU Privacy Shield’s final determination of any dispute. However, using our dispute resolution process will not affect your legal rights as a consumer.

Please contact us if you have any questions prior to filing a complaint.

You may file a complaint online or by mail using following the address:

Council of Better Business Bureaus, Inc.
BBB EU Privacy Shield
3033 Wilson Boulevard, Suite 600
Arlington, VA 22201