Based on a pattern of consumer complaints, Better Business Bureau Serving Central and South Alabama is issuing an alert to the public regarding the online retailer, Silicone Baby Dreams. BBB has received 10 complaints and negative reviews on the business in the past six months from consumers around the country.
Silicone Baby Dreams sells custom, life-like silicone baby dolls on their websites: siliconebabydreams.com and siliconebabyshop.com. Since the items are custom-made, there are no refunds or returns, and cancellation requests must be received within 24 hours of placing an order.
Consumers report ordering and paying for dolls, with prices ranging from $650-850, but never receiving them. On the occasion that they do receive a doll, consumers report their orders are not as described, unfinished or missing pieces.
When victims call to complain, the calls are forwarded to voicemail. Silicone Baby Dreams has ignored customers’ attempts to contact them by voicemail, email and text message. Better Business Bureau Serving Central and South Alabama has attempted to contact the business repeatedly by telephone, email and USPS mail to no avail.
“This is one more example of an unscrupulous vendor taking advantage of consumers across the U.S, with prices up to $1,800 per doll plus accessories, and requiring full payment before shipping,” explains BBB president, David C. Smitherman. “The problem is, the product is not being shipped and telephone calls are not being answered or returned for those consumers filing complaints.”
Better Business Bureau of Central and South Alabama advises consumers to always research business’s ratings on bbb.org before entering business transactions, and to always report when they are wronged by a business.
ABOUT BBB: For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2016, people turned to BBB more than 167 million times for BBB Business Profiles on more than 5.2 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. Incorporated locally in 1954, BBB Serving Central & South Alabama serves over 4,100 accredited businesses in 50 counties with offices in Birmingham and Mobile. The Council of Better Business Bureaus is the umbrella organization for the local, independent BBBs in the United States, Canada and Mexico, as well as home to its national programs on dispute resolution, advertising review, and industry self-regulation.