Beware of Bogus Text Messages

February 24, 2009

A blanket text message is being sent to cell phone numbers suggesting that it is coming from a credit union. This is a fraudulent message and NOT coming from a credit union. The text message reads: “Urgent: IDENTIFICATION.  CALL TOLL FREE. 888-767-7682”.

This is a scam known as Phishing.  Phishing is a high-tech scam that uses a text message or email to deceive consumers into disclosing their personal information. Phishing is considered a two-time scam. First, it steals a company's identity and then uses it to victimize consumers by stealing their credit identities.

If you happen to receive a text message or email, Do Not Respond!  If you did respond to the message and provided credit or debit card information, please contact your credit union immediately  to have your account blocked to prevent any fraudulent activity. 

The Better Business Bureau offers these tips to consumers:

  • If you get a text message or email that warns you that an account will be shut down unless you reconfirm your billing information, do not reply or click on the link in the e-mail. Instead, contact the company referenced in the e-mail using a telephone number or web site address you know to be genuine (because it appears on a billing statement, for instance).
  • Avoid texting or e-mailing personal and financial information. If you have determined the web site to be legitimate and do decide to submit financial information, look for the "lock" icon on the browser's status bar. It signals that your information is secure during transmission.
  • Review your credit card and bank account statements as soon as you receive them to determine if there are any unauthorized charges. If your statement is late by more than a couple of days, call your credit card company or bank to confirm your billing address and account balances.

If you have any other questions, please call your BBB at 330.744.3111 or email at