Scam Alert! Spam Email Using BBB Name!

December 09, 2011

The Better Business Bureau is issuing an urgent SCAM alert cautioning businesses and consumers about an email that looks like it is from the BBB, with the subject line "Complaint from your customers."

This e-mail is fraudulent; ignore its contents and delete it immediately. If you have already clicked on a link in the e-mail, run a full virus scan of your computer.

These e-mail addresses include:,,,,, and

These are e-mail addresses that are NOT used by the BBB and it is signed with the address of the Council of Better Business Bureaus, the national office of the BBB system. The e-mails contains a link to a non-BBB web site. Do NOT click on the link.

The BBB is working with law enforcement to determine its source and stop the fraudulent campaign.

Questions? Please email or call 330.744.3111.

This is a phishing scam. The FTC, in partnership with the BBB, has produced this video to make people aware of the dangers of phishing scams. It also gives you tips on where you go for further info and how to report phishing scams: