BBB Business Review

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Description

Emergency Repairs

Free in-home estimates

Roofing

Siding

Spouting

Insulation

Remodeling

Drywall/Masonry

Pole Barns

Skylights

Insurance Claim Specialist

Workmanship Guarantee


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Durst Roofing & Siding LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Durst Roofing & Siding LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Durst Roofing & Siding LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: March 05, 2009 Business started: 04/01/2008 in OH Business started locally: 04/01/2008 Business incorporated 03/26/2012 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Dustin Durst, Owner
Contact Information
Principal: Mr. Dustin Durst, Owner
Business Category

Roofing Contractors Siding Contractors Construction & Remodeling Services Bathroom Remodeling Contractor - Remodel & Repair Remodeling Services Kitchen Remodeling Commercial Roofing Buildings - Pole & Post Frame Gutters & Downspouts Mason Contractors

Products & Services

Durst Roofing & Siding LLC sells the following brand(s): Owens Corning

Method(s) of Payment
Visa, Mastercard, Discover, Checks, and Cash
Industry Tips
3 Day Cooling Off Period Contracts
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.