BBB Business Review

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This business is not BBB accredited.

Mr. Rooter of Youngstown

Phone: (330) 270-0195 2755 Salt Springs Rd, Youngstown, OH 44509 ! There is an alert on Mr. Rooter of Youngstown !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Mr. Rooter of Youngstown include:

  • 39 complaint(s) filed against business
  • Failure to respond to 2 complaint(s) filed against business
  • 5 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Mr. Rooter of Youngstown include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

39 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 31
Total Closed Complaints 39

Additional Complaint Information

On August 20, 2013 BBB staff met with representatives of Mr. Rooter of Youngstown to discuss concerns regarding an increase in the number and pattern of complaints BBB has received regarding pricing and service issues. The company has agreed to address these issues and work toward improving communications with their customers to avoid future issues. BBB will continue to monitor this issue.
As of August 1, 2014, when reviewing the complaint activity, BBB does not believe that the company has effectively addressed or attempted to resolve the underlying cause of the pattern or volume of complaints.

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Mr. Rooter of Youngstown
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 10

Additional Information

BBB file opened: April 14, 2003 Business started: 01/05/2003 in OH Business started locally: 01/05/2003 Business under new ownership as of: 06/19/2012 Business incorporated 06/15/2013 in OH
Type of Entity

Limited Liability Company (LLC) Principal The Dwyer Group

Business Management
Mr. Robert A. Beall, President Mr. Joe Kijowski, Operations Manager Leesa Klemz, Administrative Assistant
Contact Information
Principal: Mr. Robert A. Beall, President
Customer Contact: Leesa Klemz, Administrative Assistant
Business Category

Plumbing Drains & Sewer Cleaning


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.