This Business is not BBB accredited
Mr. Rooter of Youngstown
Phone: (330) 270-0195 97 Karago Ave Ste 1, Boardman, OH 44512
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Mr. Rooter of Youngstown include:
- 21 complaints filed against business
- Failure to respond to 1 complaint filed against business
- 2 complaints filed against business that were not resolved
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||17|
|Total Closed Complaints||21|
Additional Complaint Information
On August 20, 2013 BBB staff met with representatives of Mr. Rooter of Youngstown to discuss concerns regarding an increase in the number and pattern of complaints BBB has received regarding pricing and service issues. The company has agreed to address these issues and work toward improving communications with their customers to avoid future issues. BBB will continue to monitor this issue.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Corporation Mr. Rooter of Youngstown is a Franchise business of Franchisor The Dwyer Group
Business ManagementMr. Robert A. Beall, President Jennifer M Gaudio, Administrative Assistant Mr. Joe Kijowski, Operations Manager
Plumbing Drains & Sewer Cleaning
THIS LOCATION IS NOT BBB ACCREDITED
97 Karago Ave Ste 1
Boardman, OH 44512 (330) 270-0195 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|7/22/2014||Problems with Product/Service|
|6/9/2014||Problems with Product/Service|
|6/6/2014||Problems with Product/Service|
|5/14/2014||Problems with Product/Service | Complaint Details Unavailable|
|3/5/2014||Problems with Product/Service|
|3/5/2014||Problems with Product/Service|
|12/13/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I have called Mr. Rooter of Boardman Ohio to clean up my drain pipes because the water was draining very slow.Their technician showed up and brought machine down into the basement and machine didn't work. He left my house to get another machine or fix the one he tried using. A couple of hours later he came back and tried cleaning the pipes. He was unsuccessful and not only that he didn't clean the pipes he made it worse so the water was not draining at all. There was a mess all over the floor which I had to clean up myself. He was trying to sell me to get a jet service which costs $******. I told him I will think about it. He left the house and I had to pay $***** for the service that was not completed and even made way worse and I had to clean up all the mess he created. The next day I called another local company,* ** * ********. They came over the house and advise me that I do not need jet and that they will clean the pipes with the machine. They used the same machine as Mr. Rooter and cleaned up everything in about an hour. The water was running great through the pipes, there was no mess at all, cleaned up every little thing that was there. Very professional service and job done right. After that I called Mr. Rooter to ask them to give me the refund and the secretary says nobody is available from accounting department and they will call me back as soon as they get back to the office. two days later no call. I call them again and got the same story from the secretary. Waited another 2-3 days and no call. After that, I called again and told them I will report the issue to the Better business bureau and attorney general's office. They still didn't even attempt to call me back. The fourth time I called them, they told me the secretary tells me the same thing and then I told her they (accounting department) will not call me back and they don't have to call me back and that I will report this. Here I am reporting it to the Better Business Bureau to make people aware who they are dealing with.
Desired Settlement: I believe I deserve the refund because I have been charged for the service that was not completed. The things were made worse than they were, I had to clean for two hours the mess created. Another company did the job with the same tools Mr. Rooter used which tells me that Mr. Rooter should of been able to get the job done but they only wanted to sell jet service and charge $***.I also want to report this to Attorney General Office too.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
|11/27/2013||Problems with Product/Service | Complaint Details Unavailable|
|10/17/2013||Problems with Product/Service | Complaint Details Unavailable|
|9/28/2013||Problems with Product/Service|
|9/26/2013||Problems with Product/Service | Complaint Details Unavailable|
|8/13/2013||Advertising/Sales Issues | Complaint Details Unavailable|
|6/24/2013||Problems with Product/Service | Complaint Details Unavailable|
|5/13/2013||Advertising/Sales Issues | Complaint Details Unavailable|
|5/3/2013||Problems with Product/Service|
|4/30/2013||Problems with Product/Service | Complaint Details Unavailable|
|3/22/2013||Problems with Product/Service | Complaint Details Unavailable|
|1/23/2013||Problems with Product/Service|