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Mr. Rooter of Youngstown

Phone: (330) 270-0195 97 Karago Ave Ste 1, Boardman, OH 44512

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Mr. Rooter of Youngstown include:

  • 21 complaints filed against business
  • Failure to respond to 1 complaint filed against business
  • 2 complaints filed against business that were not resolved

Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 21

Additional Complaint Information

On August 20, 2013 BBB staff met with representatives of Mr. Rooter of Youngstown to discuss concerns regarding an increase in the number and pattern of complaints BBB has received regarding pricing and service issues. The company has agreed to address these issues and work toward improving communications with their customers to avoid future issues. BBB will continue to monitor this issue.

Customer Reviews Summary Read customer reviews

1 Customer Review on Mr. Rooter of Youngstown
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: April 14, 2003 Business started: 01/01/2003 in OH Business started locally: 01/01/2003 Business under new ownership as of: 06/19/2012 Business incorporated: 06/15/2013 in OH
Type of Entity

Corporation Mr. Rooter of Youngstown is a Franchise business of Franchisor The Dwyer Group

Business Management
Mr. Robert A. Beall, President Jennifer M Gaudio, Administrative Assistant Mr. Joe Kijowski, Operations Manager
Contact Information
Principal: Mr. Robert A. Beall, President
Principal: Jennifer M Gaudio, Administrative Assistant
Business Category

Plumbing Drains & Sewer Cleaning

Additional Locations


    97 Karago Ave Ste 1

    Boardman, OH 44512 (330) 270-0195

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Complaint Detail(s)

7/22/2014 Problems with Product/Service
6/23/2014 Billing/Collection Issues
6/9/2014 Problems with Product/Service
6/9/2014 Advertising/Sales Issues
6/6/2014 Problems with Product/Service
5/14/2014 Problems with Product/Service | Complaint Details Unavailable
3/5/2014 Problems with Product/Service
3/5/2014 Problems with Product/Service
12/13/2013 Problems with Product/Service
11/27/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have called Mr. Rooter of Boardman Ohio to clean up my drain pipes because the water was draining very slow.Their technician showed up and brought machine down into the basement and machine didn't work. He left my house to get another machine or fix the one he tried using. A couple of hours later he came back and tried cleaning the pipes. He was unsuccessful and not only that he didn't clean the pipes he made it worse so the water was not draining at all. There was a mess all over the floor which I had to clean up myself. He was trying to sell me to get a jet service which costs $******. I told him I will think about it. He left the house and I had to pay $***** for the service that was not completed and even made way worse and I had to clean up all the mess he created. The next day I called another local company,* ** * ********. They came over the house and advise me that I do not need jet and that they will clean the pipes with the machine. They used the same machine as Mr. Rooter and cleaned up everything in about an hour. The water was running great through the pipes, there was no mess at all, cleaned up every little thing that was there. Very professional service and job done right. After that I called Mr. Rooter to ask them to give me the refund and the secretary says nobody is available from accounting department and they will call me back as soon as they get back to the office. two days later no call. I call them again and got the same story from the secretary. Waited another 2-3 days and no call. After that, I called again and told them I will report the issue to the Better business bureau and attorney general's office. They still didn't even attempt to call me back. The fourth time I called them, they told me the secretary tells me the same thing and then I told her they (accounting department) will not call me back and they don't have to call me back and that I will report this. Here I am reporting it to the Better Business Bureau to make people aware who they are dealing with.

Desired Settlement: I believe I deserve the refund because I have been charged for the service that was not completed. The things were made worse than they were, I had to clean for two hours the mess created. Another company did the job with the same tools Mr. Rooter used which tells me that Mr. Rooter should of been able to get the job done but they only wanted to sell jet service and charge $***.I also want to report this to Attorney General Office too.

Consumer Response:
Better Business Bureau:

At this time, I have not been contacted by Mr. Rooter of Youngstown regarding complaint ID*******.


***** *******

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

11/27/2013 Problems with Product/Service | Complaint Details Unavailable
10/17/2013 Problems with Product/Service | Complaint Details Unavailable
9/28/2013 Problems with Product/Service
9/26/2013 Problems with Product/Service | Complaint Details Unavailable
8/13/2013 Advertising/Sales Issues | Complaint Details Unavailable
6/24/2013 Problems with Product/Service | Complaint Details Unavailable
5/13/2013 Advertising/Sales Issues | Complaint Details Unavailable
5/3/2013 Problems with Product/Service
4/30/2013 Problems with Product/Service | Complaint Details Unavailable
3/22/2013 Problems with Product/Service | Complaint Details Unavailable
1/23/2013 Problems with Product/Service