BBB Business Review
This Business is not BBB accredited
Mr. Rooter of Youngstown
Phone: (330) 270-0195 97 Karago Ave Ste 1, Boardman, OH 44512
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Mr. Rooter of Youngstown include:
- 29 complaints filed against business
- Failure to respond to 2 complaints filed against business
- 2 complaints filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||25|
|Total Closed Complaints||29|
Additional Complaint Information
On August 20, 2013 BBB staff met with representatives of Mr. Rooter of Youngstown to discuss concerns regarding an increase in the number and pattern of complaints BBB has received regarding pricing and service issues. The company has agreed to address these issues and work toward improving communications with their customers to avoid future issues. BBB will continue to monitor this issue.
As of August 1, 2014, when reviewing the complaint activity, BBB does not believe that the company has effectively addressed or attempted to resolve the underlying cause of the pattern or volume of complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Franchisee Mr. Rooter of Youngstown is a Franchise business of Franchisor The Dwyer Group
Business ManagementMr. Robert A. Beall, President Jennifer M Gaudio, Administrative Assistant Mr. Joe Kijowski, Operations Manager
Plumbing Drains & Sewer Cleaning