BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that E.R. Advanced Ceramics, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for E.R. Advanced Ceramics, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on E.R. Advanced Ceramics, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 15, 1995 Business started: 01/01/1913 in OH Business started locally: 01/01/1913 Business incorporated 01/10/1990 in OH
Type of Entity


Business Management
Mr. Michael DeMatteo, VP/Controller Mr. David Early, Executive VP/COO
Contact Information
Principal: Mr. Michael DeMatteo, VP/Controller
Principal: Mr. David Early, Executive VP/COO
Business Category

Manufacturers & Producers Wholesalers & Distributors Commercial Products Wholesale & Distributor Ceramic Products - Industrial Filters - Liquid Pumps - Wholesale & Manufacturers Industrial Products Wholesalers & Distributors Ceramics - Equipment & Supplies Filters - Air & Gas Milling Machines

Products & Services

E.R. Advanced Ceramics, Inc. sells the following brand(s): Electrical Refractories, Hofmann Ceramic LLC, Poral, Sintertech, US Stoneware Corp

E.R. Advanced Ceramics, Inc. offers the following product(s): Advanced Micro Deval, Air Operated Pump, Cast Products, Ceramic Ball Mills, Ceramic Media, Custom Ceramic Shapes, Dental Trays, Drum Tumblers, Electrical Refractories, Extruded Ceramic Tubes, Foundry Filters, Fuel Filters, Fuse Holders, High Temperature Wire Nuts, Jar Mills, Lab Pro 520, Muffle Plates, Pressed Products, Sintered Porous Metal Filters, Threaded Ceramics

Method(s) of Payment
Cash, Check, ACH, Wire Transfer,Visa, Mastercard, American Express, Discover Card
Refund and Exchange Policy
All products are warranted against manufacturing defects. Returns, refunds, exchanges are possible with an applicable restocking fee. Contact us for more information.
Alternate Business Names
U.S. Pumps U.S. Refractories U.S. Stoneware

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.