BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Casal's De Spa & Salon

Phone: (330) 533-6766 View Additional Phone Numbers 4030 Boardman Canfield Rd, Canfield, OH 44406

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Casal's is an Aveda Lifestyle Salon & Spa utilizing the full line of naturally derived Aveda products and signature services. We are a full service salon and day spa offering hair cuts, color, relaxers, perms and extensions. We also have a complete day spa with full and half day packages as well as a complete menu of nail services and waxing.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Casal's De Spa & Salon meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Casal's De Spa & Salon include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Casal's De Spa & Salon
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 25, 1997 Business started: 06/01/1993 in OH Business started locally: 06/01/1993 Business incorporated 06/01/1993 in OH
Type of Entity


Business Management
Mr. Thomas Ciarnello, Owner
Contact Information
Principal: Mr. Thomas Ciarnello, Owner
Business Category

Beauty Salons Nail Salons Health Resorts Scalp Care Skin Care Day Spas Hair Styling and Services Gift Certificates/Cards

Products & Services

Casal's De Spa & Salon sells the following brand(s): Aveda, Zoya

Casal's De Spa & Salon offers the following product(s): Hair Care, Skin Care, Body Care, Men's and aroma products including candles and sprays and oils.

Method(s) of Payment
Visa, Master Card, American Express, Discover
Refund and Exchange Policy
We will exchange products within two weeks.
Gift Cards are non-refundable.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.