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Columbiana, Mahoning, and Trumbull Counties

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BBB Accredited Business since

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Description

Casal's is an Aveda Lifestyle Salon & Spa utilizing the full line of naturally derived Aveda products and signature services. We are a full service salon and day spa offering hair cuts, color, relaxers, perms and extensions. We also have a complete day spa with full and half day packages as well as a complete menu of nail services and waxing.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Casal's De Spa & Salon meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Casal's De Spa & Salon include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Casal's De Spa & Salon
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 25, 1997 Business started: 06/01/1993 in OH Business started locally: 06/01/1993 Business incorporated: 06/01/1993 in OH
Type of Entity

Corporation

Business Management
Mr. Thomas Ciarnello, Owner
Contact Information
Principal: Mr. Thomas Ciarnello, Owner
Business Category

Beauty Salons Nail Salons Health Resorts Scalp Care Skin Care Day Spas Hair Styling and Services Gift Certificates/Cards

Products & Services

Casal's De Spa & Salon sells the following brand(s): Aveda, Zoya

Casal's De Spa & Salon offers the following product(s): Hair Care, Skin Care, Body Care, Men's and aroma products including candles and sprays and oils.

Method(s) of Payment
Visa, Master Card, American Express, Discover
Refund and Exchange Policy
We will exchange products within two weeks.
Gift Cards are non-refundable.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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