BBB Logo

Better Business Bureau ®
Start With Trust®
Columbiana, Mahoning, and Trumbull Counties

BBB Accreditation

A BBB Accredited Business since

BBB has determined that 4 Wheel Drive Hardware meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for 4 Wheel Drive Hardware include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on 4 Wheel Drive Hardware
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: July 07, 1987 Business started: 06/01/1977 in OH Business started locally: 01/01/2000 Business incorporated: 04/12/2000 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Heidi Eisenbraun, Manager
Contact Information
Principal: Ms. Heidi Eisenbraun, Manager
Business Category

Auto Parts & Supplies - Wholesale & Manufacturers

Products & Services

4 Wheel Drive Hardware sells the following brand(s): Bestop, Bushwacker, G2 Axle and Gear, Pro Comp, Rubicon Express, Smittybilt, Warn

4 Wheel Drive Hardware offers the following product(s): Aftermarket Jeep parts and accessories

Method(s) of Payment
All major credit cards, GE Car Care One and Paypal
Refund and Exchange Policy
Items that have not been installed or modified may be returned within 90 days from the date of receipt. Returns within 30 days of date of receipt qualify for a full refund of the original purchase price. Returns within 31-90 days of date of receipt are subject to a 15-30% restocking fee, and the balance is refunded as store credit. Shipping and handling costs are nonrefundable. Returns for merchandise received as part of a “free shipping” offer will be credited for the amount of the returned merchandise, less outbound shipping charges and any applicable restocking fee. A completed RGA Form must accompany all returns. Labor, installation, surcharges, or other applicable fees from the original purchase are nonrefundable. Serial numbers cannot be altered.Restocking fees are based on current market value. 4Wheel Drive Hardware is not responsible to consequential damage to vehicles.

Additional Locations

  • 44488 State Route 14

    Columbiana, OH 44408 (330) 482-4733 (800) 333-5535


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

  • (800) 333-5535(Phone)

Additional Web Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

4/11/2012 Problems with Product/Service