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BBB Accreditation

A BBB Accredited Business since

BBB has determined that 4 Wheel Drive Hardware meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for 4 Wheel Drive Hardware include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

3 Customer Reviews on 4 Wheel Drive Hardware
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: July 07, 1987 Business started: 06/01/1977 in OH Business started locally: 01/01/2000 Business incorporated 04/12/2000 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Heidi Eisenbraun, Manager
Contact Information
Principal: Ms. Heidi Eisenbraun, Manager
Business Category

Auto Parts & Supplies - Wholesale & Manufacturers

Products & Services

4 Wheel Drive Hardware sells the following brand(s): Bestop, Bushwacker, G2 Axle and Gear, Pro Comp, Rubicon Express, Smittybilt, Warn

4 Wheel Drive Hardware offers the following product(s): Aftermarket Jeep parts and accessories

Method(s) of Payment
All major credit cards, GE Car Care One and Paypal
Refund and Exchange Policy
Items that have not been installed or modified may be returned within 90 days from the date of receipt. Returns within 30 days of date of receipt qualify for a full refund of the original purchase price. Returns within 31-90 days of date of receipt are subject to a 15-30% restocking fee, and the balance is refunded as store credit. Shipping and handling costs are nonrefundable. Returns for merchandise received as part of a “free shipping” offer will be credited for the amount of the returned merchandise, less outbound shipping charges and any applicable restocking fee. A completed RGA Form must accompany all returns. Labor, installation, surcharges, or other applicable fees from the original purchase are nonrefundable. Serial numbers cannot be altered.Restocking fees are based on current market value. 4Wheel Drive Hardware is not responsible to consequential damage to vehicles.

Additional Locations

  • 44488 State Route 14

    Columbiana, OH 44408 (330) 482-4733 (800) 333-5535

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/26/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Sent a part in for warranty evaluation 7 weeks ago. have not received an answer as of 4/28/2016. Part was delivered to 4 Wheel Drive Hardware March 14,2016. I was told it could take a long time. I would like an explanation of why it is taking so long and when it will be resolved. I do feel it has been an excessively long time to do an evaluation.

Desired Settlement: I would like an answer as to weather the part will be warrantied or not and when it will be returned to me. I would also like to know what happened to delay this for so long.

Business Response: We apologize for the delay in resolving the warranty for our customer.  All warranties are submitted for manufacturer approval pending their inspection.  Once the manufacturer has completed a full evaluation of the product, the warranty will be closed.  Warranty inspections can take several weeks to complete and we are working close with the manufacturer to resolve this claim as quickly as possible.  Again, we apologize for the delay and inconvenience. 

4/22/2016 Problems with Product/Service
8/8/2015 Guarantee/Warranty Issues | Complaint Details Unavailable
3/2/2015 Advertising/Sales Issues | Complaint Details Unavailable
1/13/2015 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

3 Customer Reviews on 4 Wheel Drive Hardware
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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