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Days Inn - Rawlins
Phone: (307) 324-6615 Fax: (307) 324-7171 2222 E Cedar St, Rawlins, WY 82301
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Days Inn - Rawlins include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Steve Bein, Owner Mr. Marlo Morris, General Manager
THIS LOCATION IS NOT BBB ACCREDITED
2222 E Cedar St
Rawlins, WY 82301 (307) 324-6615 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Fraudulently charged my credit card for days after I had checked out of the hotel. I was staying at this hotel for work. I checked out of the hotel on 9/21/2012. I have a bill which says paid in full. This card was used only to reserve the room. They charged 563 to my card after I left for 12 days. They said there was a do not disturb sign on the door for 12 days so they assumed I was still there. They refuse to refund my money saying I had to prove I was not there. This is the second time they charged my card without my permission. The first time they were given a different form of payment yet they charged this one. There are many other men working in this town right now that have been charged bogus charges. I have tried to speak to a manager and was told he was out of town for 6 weeks.
Desired Settlement: I want my 563 dollars back. Every single cent is fraudulent.
Business Response: Business Response /* (1000, 9, 2012/11/06) */ My name is ***********, and I am the General Manager at the Days Inn in Rawlins. I am a female and was NOT out of town for 6 weeks which was stated. I had surgery on Sept. 5th and was out on Medical leave for 6-8 weeks which my entire staff was well aware of. According to my staff who I have alot of trust in, informed me that Mr. ****** had actually left the hotel on Oct. 5th, that there were belongings in his room from Aug. 29 through Oct. 4th. This would be from my head housekeeper and housekeepers. On Oct. 5th the belongings were gone. He had also been seen getting ice out of the ice machine and going back into his room earlier that week by some of my housekeepers. Even with a guest having a "do not disturb" sign on their door, it is our rule to go into the rooms at least every other day or every couple of days for room upkeep. When Mr ****** came to the desk, he had asked why he was charged an additional $563.00. My desk clerk explained to him that he had belongings in his room up through Oct. 4 & was charged through the 4th since he never came down to the desk to check out. She had explained the bill to him and he asked how she knew he was still in the room? She stated she didn't know because of the "do not disturb" sign but found out shortly afterwards that housekeeping confirmed he had still been in the room. She had asked him if he had proof of where he had been if he hadn't been in the room since the 21st of Sept. (for example a receipt from another hotel or rental unit) in order to back the charges off. Then he asked my desk clerk "if she had proof of where she had been that morning?" She claimed "yes, you can just ask me dad!" He started getting boligerant to the desk clerk infront of 3 female guests that were waiting in the lobby to be checked out. One of the guests asked Mr. ****** if she could go ahead and be checked out as she was in a hurry. Then Mr. ****** grabbed his papers and said that we would be hearing from his lawyer, and left. I do not agree with Mr. ****** claiming that these charges were fraudulent. That room was used from Aug. 29th through the night of Oct 4th! We even have the paperwork to back it up through my housekeeping staff as my head housekeeper keeps a daily log of all rooms that are stayovers/checkouts. As for his comments about other men being charged bogus charges, that is totally not true!!
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved