Industry Tips
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Refunds and Exchanges
It is up to each retail store to set its own policy with regard to refunds and exchanges. There is no legal requirement for a store to give you back your money after a purchase. Even if the merchandise is defective, the merchant may choose to give you another item or credit.
(Many states or localities have regulations regarding the posting of whatever the store policy is: for instance, that the policy must be on the merchandise tag, on the sales receipt, or on a sign by the cash register.)