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BBB Accredited Business since
All Things Concrete
Phone: (307) 797-6657 6041 S Spruce St, Casper, WY 82601
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This business does concrete work for residential and commercial including decorative concrete work.
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A BBB Accredited Business since
BBB has determined that All Things Concrete meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for All Things Concrete include:
- Length of time business has been operating
Factors that raised the rating for All Things Concrete include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jeremy Panter, Owner
Concrete Contractors Concrete Block Suppliers
6041 S Spruce St
Casper, WY 82601 (307) 797-6657 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: All Things Concrete owner ****** ****** refuses to honor the one year warranty on their work which consisted of a complete tear out and replacment of a driveway ,sidewalks and front step. I reported a problem of a crack in the driveway approximately one month after his crew completed the work. There are also pits in the concrete surface. Since that time he has refused to even observe the problems or very rarely answer my calls or Emails.
Desired Settlement: The section that is cracked needss to be repaired or replaced. The pits need to be repaired.
Business Response: This is ****** the owner of All Things Concrete. I have gone to customers home and inspected the concrete we replaced. The concrete is in good condition, there is one hairline crack in the driveway that has not separated or heaved. I noticed small flaking in the gutter area of the city sidewalk also. All Things Concrete warranties only concrete that has failed within the first year meaning separation or heaving. Cracks and flaking are not a warranty item, the one thing I can promise of concrete is it will find a way to crack that is a guarantee. The flaking in the gutter is due to salt and additives the city uses to remove ice. I can provide up to date pictures of this customers concrete and in my opinion looks beautiful. I have recently met with the customer and offered out of the kindness of my heart to seal all the concrete on the property to help prevent future problems due to weather conditions and they declined. Short of replacing this concrete that is in good condition I do not know what to do. This is the first time in 5 years I have not been able to resolve an issue with a customer.At All Things Concrete we strive to be the best in the business and have 100% customer satisfaction but I guess some people you just cant please. If I warrantied these things in the state of Wyoming I would have been out of business years ago, hopefully we can come to an agreement.
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BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.