Now that most businesses are uber-dependent on technology, it’s smart to plan for the worst, even if that day never comes.
If you don’t have your own IT person on staff, Better Business Bureau Serving Northern Colorado and Wyoming offers the following tips on finding trustworthy computer tech services.
Know the Business. Check bbb.org for a list of businesses offering computer services in your area; keep in mind that some repairs can be done remotely, making location not as important as ratings, complaints and reviews. Look at testimonials on the business’s website. If they’re all written in a similar style, it’s possible they’re fake.
Contact the Business. Call the business to test how easy they are to reach. If the business does not answer the first time, do they call back within a reasonable amount of time? Are the calls or emails handled professionally? Avoid doing business with companies that don’t respond in a timely fashion; it could be a sign of how customer service is handled as well.
Check the Website. Does the company’s website represent its business well? Is it professional and updated with new technology? If the website is poorly organized, it may be a sign to take your business elsewhere.
Don’t Automatically Go for the Cheapest Price. When it comes to computers, you want the job done correctly the first time. Businesses with more experience may charge more for their services, but it will ensure that you get quality service.
Look at Pricing. Look for a business that charges for the job rather than hourly. This will allow the business plenty of time to work on the computer repair without being rushed. If you plan to buy a maintenance plan, look for one that doesn’t lock you in for a long term. This will prevent consumers from committing to a bad business, if they do not find the services up to par after the first repair.
Backup Your Files. Before sending your computer to be repaired or loading new software, backup all files should there be a problem later. Protect your computer by installing and updating antivirus software regularly.
Start With Trust. For more business tips and information, visit bbb.org.