Better Business Bureau® Serving Northern Colorado and Wyoming warns consumers of automated calls promising a free medical alert system, a device that helps protect seniors in the event of medical emergencies or break-ins.
BBB has received numerous phone calls in recent weeks from seniors in Northern Colorado and Wyoming who say they have received one or more robocalls from companies identifying themselves as “Emergency Medical Alert Systems,” “Senior Safety Alert,” “Senior Emergency Care,” “Senior Safe Alert” and similar-sounding business names.
Robocalls use automated dialers to deliver pre-recorded messages that say “someone has ordered a free medical alert system for you, and this call is to confirm shipping instructions.” The message then instructs the listener to press a button to speak to a customer service representative for verification purposes, where the “representative” asks for the listener’s credit card and personal information.
To avoid losing money or having your identity stolen, BBB advises:
Hang up the phone! Do not press any buttons. Don’t even speak!
If you answer and a live person is on the line, ask for the company’s physical address. A legitimate company will not refuse to give this information to potential customers. Consider it a red flag if the representative refuses to give out a physical address for the company or other identifying information.
If you are interested in the product or service, ask for something to be sent in writing.
Don’t respond to offers to “opt out” of future calls. This action alerts the caller that this is a working number.
Don’t pay for anything you receive and didn’t order even if legal action is threatened. According to the Federal Trade Commission, you have a legal right to keep it as a “free gift.”
Never give your bank or credit card information, or your Social Security number, to anyone over the telephone who you don’t know and trust.
BBB recommends that if you are listed on the Federal Do Not Call Registry and still receive this type of solicitation that you file a complaint with the Federal Trade Commission at ftc.gov.