BBB Tips for Selecting a Merchant Processor

November 29, 2011

Whether you’re looking to make a switch or picking one for the first time, choosing a merchant processor is an important decision that can be vital to the overall success of your business.

Offering a variety of payment methods is one way to ensure your business succeeds – according to one estimate, businesses forfeit up to 80 percent of consumer impulse buys if they don't accept credit cards.

Your BBB advises choosing a merchant processor with care. This year alone BBB has received more than 1,700 complaints against credit card merchant and processing services.

When selecting a merchant processing service:

Ask around. Like with any important business decision, always make sure to get at least three estimates and check the BBB Business Review® of the merchant processing service. It may also be worth asking fellow business leaders which service they use to get a feel for its track record.

Know where to turn. Make sure the merchant processing service has a solid support team. Can you contact them 24 hours a day? This is very important to business owners who are trying to process a card outside of the typical business hours. In any case, technical support is a must and it’s vital to your business’ success to make sure that the merchant processing service you choose has it.

Try them out. Don’t settle without a trial period. By making sure that the merchant processing service you choose has a 100 percent money-back guarantee before selecting them, you can save yourself a lifetime of hassle. See how the service tries out. Do they keep every promise that they made to you?

Make sure every penny you spend is necessary. If you have a question regarding a fee that you were charged, ask! Staying competitive with other merchant services is the name of the game for theses processors so they will want to keep you happy. 

Start With Trust. For trustworthy consumer tips and information, visit or call 970-484-1348 or 800-564-0371.