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BBB Accredited Business since
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Family owned and operated window and door installation company specializing in Marvin products.
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A BBB Accredited Business since
BBB has determined that Nex-Gen Home Exteriors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Nex-Gen Home Exteriors include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Brent Rajewski, Owner Mr. Ted Rajewski, Sales & Marketing Manager
Window Installation Companies Windows
Service AreaCheyenne, Laramie, Casper, Rawlins, Gillette, Sheridan, Buffalo, Riverton, Lander and Thermopolis
Alternate Business NamesInfinity By Marvin Marvin Windows and Doors Nex-Gen Exteriors Inc
508 W. 69th Street
Loveland, CO 80538 (800) 773-5042 (970) 593-1500 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (970) 593-1500(Phone)
- (307) 472-0990(Phone)
Additional Email Addresses
- - Customer Service
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On June 28, 2013 I signed a contract with NexGen Exteriors to have them install several thousand dollars worth of windows in our home's basement. I gave them a check for over $2000.00 and have not heard from them since. Except for the times I have repeatedly attempted to contact. The only call they gave me was when I flamed NexGen Exteriors on Marvin Windows Infinity's website. They called me the next day and said that they understood that it had been weeks since the delivery date has passed but they would get to me as soon as possible. Well, now it is later and still I have heard nothing. Today I called the Campbell County Sheriff's office to file a complaint of fraud, in that they took my money and have not done anything like a normal business would be expected to do after receiving several thousand dollars toward a purchase. They Sheriff's office gave me several options and this is where I am starting, with the Better Business Bureau.
Desired Settlement: What I want, is to have all my money refunded and never see Marvin windows or NexGen Exteriors ever again.
We did receive the letter about the complaint and I did try to make a response on the BBB website but I wasn't sure that it has posted to our page. We also made attempts to stop by the BBB office in person to discuss the situation but it was closed. I believe that Mr. ******* had made the complaint against us because there were broken lines of communication in the installation scheduling. We had received a couple messages from him asking when the installation would take place. We returned the call notifying him that the windows were in and we were preparing the stain finishing process before we would install the windows. The actual installation date was about a week after he had made the complaint. Since we have completed the project Mr. ******* has been very pleased with the final outcome and has paid us in full. We did not know that he had made a complaint during the final completion of his project it was only several weeks after that we received the letter from the BBB when we found out. We have spoken with Mr. ******* about the situation and mentioned that we had left messages with him throughout the process on his cell and home phone. He did admit that he never checks the home phone messages and he works long hours in a coal mine and does not have access to his phone. It is our goal to provide a quality product and installation for our consumers. There are several factors that can extend our lead times based on manufacture delays, scheduling jobs for the amount of crews we have, staining and finishing options. We put so much focus on the quality of the finished product and want our customers to know that they got what they paid for and not to rush through and deal with the consequences of "lack of quality" down the road. We are a growing business and are working hard to accommodate the communication process to our customers.
Better Business Bureau: