Customer ReviewsforSummit Vacations

February 2022 rented for the winter holiday 20 22–20 23 and just advised today May 25, 2022 that it would be unavailable. Despite the contract saying that they would accommodate us in another unit they said they don’t have any other units that big or that take animals which were the two qualifying elements.Trying to get them to make good on their contract with us.

Summit Vacations is a company that does not give a crap about the people renting their properties. Our stay was filled with disgusting experiences followed by disappointments. It was the worst Airbnb stay we've ever had. Our first impression of the place we stayed was an OVERWHELMINGLY strong stench of what seemed to be moldy fish in the kitchen the emanated even outside the unit. While searching for the source we found mold underneath the sink and called Summit Vacations to inform them. They said they'd have maintenance call us. They never did. We called again the next day, same thing. Never got a call back. Finally we got a call from Denise, on the third day, saying that she will personally go see it within an hour and a half. The whole day went by, never heard a thing. If that isn’t enough, upon arrival, we found trash on the floors including used tissues. The bathrooms obviously weren’t cleaned as there was used soap chips from previous stays. Walking barefoot was a risk in itself as parts of the carpet where it transitions to tile has nails sticking up that were stepped on multiple times. Other than that, there was no propane in the tank so we couldn’t use the food we bought to BBQ out. We also couldn’t enjoy the hot tub as the access code given was incorrect. Nothing was resolved during our stay. We also experienced the weirdest thing we’ve ever seen in an ******. When putting groceries away in the cabinets we opened one of them up and were surprised to be staring straight at an enema. Crazy! They won’t even work with us on a resolution after the fact and Jeff (summit vacations owner) won’t return our calls, even though Denise keeps telling us he will. One of the people staying with us is a business owner and was appalled by the customer service, or lack thereof, that we received.