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          Great Western Lodging has 1 locations, listed below.

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            Business ProfileforGreat Western Lodging

            Vacation Rentals
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.2/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/13/2006

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Breckenridge vacation rental & property management.

            Products & Services

            Property management services, Rental management services

            Business Details

            BBB File Opened:
            7/11/2001
            Years in Business:
            26
            Business Started:
            5/1/1997
            Business Started Locally:
            5/1/1997
            Business Incorporated:
            5/1/1997
            Accredited Since:
            1/13/2006
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Retreatia Holdings, LLC
            Related Businesses
            Business Management
            • Ms. Candace M Taylor, Marketing Director
            • Mr. Josh Marquis, Vice President
            • Ms. Erin McGrain, Manager
            Contact Information

            Principal

            • Ms. Erin McGrain, Manager

            Customer Contact

            • Ms. Candace M Taylor, Marketing Director
            • Mr. Josh Marquis, Vice President
            • Ms. Erin McGrain, Manager
            Additional Contact Information

            Fax Numbers

            • (970) 453-2998
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/28/2023

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            On 4/6/23 I was charged $300 for smoking when we were not smoking. No one came to talk to us, not one called ** (they have a phone in the unit and my cell number)I called up to get the charge taken off and was met with nothing but hostility and rudeness. I tried to explain how no one in our group smokes and that no one was smoking.****** refused to even listen to me and just spoke over me and hung up on me multiple times. I tried to ask him if we were smoking, then who was smoking? what did they look like?******, unable to tell me. What were we smoking? if we are smoking it give off an Oder. Smoking Cigarettes, marijuana, a cigar? ****** could not tel me. He directed me to the on site maintenance person (who claimed to have witnessed the smoking ) who was equally as rude. He also could not tell me what this smoker looked like. He could also not tell me what we were smoking. He said that he yelled to someone on a balcony from the parking lot. I asked why he did not actually talk to someone or come up to our room. He had no real explanation From their he got frustrated and his story just went completely side ways. He went from him yelling at ** from the parking lot to he had a talk with someone outside. They sent ** an e-mail hoping we would not see it until check out. to try and answer The on site person then tried said someone flicked a cigarette **** at him. asked him why he did not come to our room to talk to **, he said that's not his job and he had other things to do. You job to charge us, but not your job to make sure you have the right person? He got mad at me and just hung up Also wouldn't throwing something off the balcony be ground for removal from the property. Deliberately throwing something at an employee certainly would be. but yet we were not even called or talked to. I am not sure if they got the wrong room by mistake but mistakes happen and it is okay to admit it. I also reached out to ****, GM and **** Directer of **, no response.
            Read More

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Larry S

            03/10/2024

            I have stayed at ******************/************ ** several times for Ski vacations. The recent stay was not the best experience.Unit *********************** is in a great location...but this unit needs to repair the following:1: Hole in the wall ********************* in living room.2. Closet door in living room is broken and off of its guide.3. The couch and chairs need replaced, no cushion, they are flat.4. The wall switches that control the speed of the ceiling fans are missing in several rooms.5. The window blinds are missing or bent, these need to be replaced.6. The dining room chairs all need to be replaced, the arms are broken on some.7. The tile on the kitchen counter is broken off, needs replaced.8. The drawer on the oven is broken and does not close.9. Master bathroom fan has a high pitch squeal and rattles, as do the other bathrooms..10. Lighting unit over the shower in the master bathroom is hanging down and is a danger.The listing says Free Parking, I received a $127.00 parking ticket from ******************* for parking in the wrong place as the parking is NOT clearly marked. I called the Great Western Lodging management, and was told that they would not help.I tried to dispute the parking ticket for parking in the wrong place, but was denied.I have photos to back up all of my claims for this unit if needed.

            Great Western Lodging Response

            03/13/2024

            We appreicate your review, and will be in touch with the owner to make improvements in the unit. However, it is to be noted that all these issues arose after we indiciated we would not pay for your parking ticket for failure to park in the correct location. Guests check in on site at Main Street Station, and our information as well as information upon check in specifically details parking for the free parking associated with lodging at this complex. There is a public parking section, but guests are instructed not to park there overnight to avoid tickets and fines. We're sorry that you recieved a ticket, but with the information passed on to guests about proper parking, we found it not to be our responsibility to refund this guest due to his mistake.

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