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BBB Accredited Business sinceAdditional Locations
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From a romantic getaway for two to that family reunion you've been planning, we have a Breckenridge vacation home for your group. Our goal is to provide a vacation lodging experience that is reason enough to come back to visit us even if Breckenridge didn't offer world-class skiing and snowboarding, fine dining, a 27-hole Jack Nicklaus designed gold course, boutiques, miles of trails and the lasting spirit of the pioneers that settled in the area. To explore all of the summer and winter adventures that Breckenridge has to offer, you'll need to come back again and again.
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A BBB Accredited Business since
BBB has determined that Book Breck Lodging LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Imane Deininger, Owner/President
Refund and Exchange PolicyGuest will forfeit all sums paid for cancellation occurring within 60 days prior to arrival, unless the property can be re-rented for the same dates that were reserved or unless the Guest has purchased travel insurance and has cancelled due to a covered event. If cancellation is made prior to the 60 days, all rental sums will be refunded. Handling fee for either scenario is equal to one night's stay.
203 N Main St Suite 2
Breckenridge, CO 80424 (970) 453-2999 Directions
PO Box 2696
Breckenridge, CO 80424 (877) 209-3434
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Additional Phone Numbers
- (877) 209-3434(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I fired Book Breck as my property manager September 14 2015. They are refusing to remove their listing on ****. This is interfering with my new management company obtaining future rentals for the upcoming ski season. I have spoken to **** and they are going to contact Imane at Book breck, as they have a policy in place for these exact problems. They also informed me that they would credit Book breck any money due to them. I feel that Book breck is being unreasonable and are attempting to sabotage the renting of my property for the fast approaching ski season.
Desired Settlement: I would like Book breck to remove ALL of their advertising of my property. Be it through ****, **** *** , Book breck site, and any other site they may have used.
Better Business Bureau: