BBB Business Review

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This business is not BBB accredited.

Request Carpet Services Corp

Phone: (970) 221-2410 View Additional Phone Numbers 1218 Hoffman Mill Rd Unit A, Fort Collins, CO 80524 View Additional Email Addresses http://www.requestcarpetcleaning.com


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Description

Carpet, Rug and Upholstery cleaning and repair. Tile and hardwood installation, tile repairs, hard surface cleaning. 


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Request Carpet Services Corp include:

  • 11 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Request Carpet Services Corp include:

  • Length of time business has been operating
  • Response to 11 complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 9
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

1 Customer Review on Request Carpet Services Corp
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 14, 2002 Business started: 12/14/2001 in CO Business incorporated 12/14/2001 in CO
Type of Entity

Corporation

Business Management
Mr. Barry "Joe" Howard, Principal Ms. Audrey Davis, Director of Operations
Contact Information
Customer Contact: Ms. Audrey Davis, Director of Operations
Principal: Mr. Barry "Joe" Howard, Principal
Business Category

Upholstery & Carpet Cleaning Carpet & Rug Repair Hardwood Floor Contractors Carpet & Rug Cleaners Tile Restoration Upholstery Rug Cleaners

Method(s) of Payment
Visa, MasterCard, Discover, American Express, Check, Cash
Refund and Exchange Policy
Due to the intangible nature of a service-based business, the general policy is that all transactions are final.

However, should a situation arise in which a refund may appear as a proper course of remediation, we must be permitted to complete at least one return trip in order to both inspect and correct the work performed within 30 calendar days of completion of the original cleaning. We reserve the right to exhaust all methods of correction at our disposal (regardless of number of trips needed to do so) before a refund of any amount paid can be considered.

Unfortunately, we are unable to refund payment for a maintenance contract purchase (we will still honor it). We also cannot provide a refund after 30 calendar days have passed from the date of either the initial cleaning, or one (1) business week has passed since the last attempted correction of the work, whichever is later.
Service Area
Northern Colorado
Alternate Business Names
Request Carpet Cleaning

Customer Review Rating plus BBB Rating Summary

Request Carpet Services Corp has received 2.98 out of 5 stars based on 1 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.