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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Diesel Services of Northern Colorado meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Diesel Services of Northern Colorado include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. MaryBeth Snyder, Manager
Truck Repair Shops Forklift Repair Companies Heavy Duty Equipment Repair Services Diesel Engine Suppliers Bus Repair Shops Compressors - Repair
Alternate Business NamesNorthern Colorado Diesel LLC
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I took my 7.3l Excursion into Diesel Services because it was running extremely poorly. They did a ton of diagnosing and figured out that it was gasoline in the diesel. It needed all new injectors, so they replaced those as well as my glow plugs, which were also bad. When I got it back, whenever I would steer to the hard left, it would make a grinding noise. This absolutely was not an issue when I brought it into the shop, so I brought it back for them to look at it. They told me that one of my hubs was locked, and stuck in that position. I have absolutely no clue why the four wheel drive would've been touched while it was there, but it NEVER did that when I brought it in. Also, very quickly after I got it back, the engine began to run very rough. Diesel services was extremely hard to work with, while dealing with these issues, and never stood behind there work. Now, because of the locked hub, I'm having worse and worse grinding issues. Overall, I am EXTREMELY dissatisfied with the customer service and repairs I received there, and wish I would've gone somewhere else.
Desired Settlement: Fix the wheel hub that was locked while the vehicle was in their possession. See if there are any issues with the repairs that were completed that are causing the engine to run rough.
January 29, 2014
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: I took my Dodge 3500 in for AC repair, it was not blowing cold. I left the vehicle for a day and a half. I stated that the system was virtually brand new. They completed repairs replaced the orifice tube and got the ac to blow cold. I then drove and in Florida it was not blowing cold air. It was doing the same thing. They just patched the problem and did not fix the problem. I paid $438 in labor, it takes 1 hour to replace orifice tube, should be $89 labor charge. Not sure what the rest was for. They did not diagnose the issue and I had to pay another $500 in Ft Myers, FL and $700 in Clear Lake City, TX to have it properly fixed.I tried to go to them directly and they will not stand by their work. They say I waited for the repairs which is not true. I had someone pick me up and drive me around for a day and a half
Desired Settlement: I would like a partial refund of the labor for the repair. The total labor is $438 and installing a orifice tube is one hour labor at $89. I will be happy with $250 I just want what is fair and go away.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|7/31/2012||Problems with Product/Service|