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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Rocky Mountain Travel King Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rocky Mountain Travel King Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Sylvia Mucklow, Owner
Travel Agencies & Bureaus
516 S College Ave
Fort Collins, CO 80524 (970) 484-5566 (800) 252-5306 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (800) 252-5306(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I paid for an upgrade to an already booked cruise reservation. I had numerous discussions with ******, the owner, when arranging this upgrade. She told me the upgrade would be for a cabin with a balcony and sofa for our third person to sleep on as all of us were over 50 and NOT able to climb into an overhead "bunk". I made MANY phone calls to ****** upon our cruise return, as we did not get a room with the sofa for the third person. She avoided my calls and did not return them. When she did call me back she was very curt and crisp and not in the least bit interested in discussing my issue with me. Her other staff members were un-knowledgeable and therefore not helpful at all. This "bunk" situation on the cruises caused tremendous hardship, as one of us had to climb into the bunk. None of us is physically able to do this easily. It was extremely difficult and placed a significant damper on our trip. My last conversation with ****** ended with her saying she would research it and get back to me. That was months ago.....and I am still waiting for her return call. I need others to be aware of ******'s business style and utilize her services on a "buyer beware" basis as she "forgets" what she has told you and does not honor any mistakes that she has made. PLUS she makes not apology for her curt/crisp business style. I need an appropriate apology from her and a nominal good faith gesture.
Desired Settlement: I need an apology from her and a nominal good faith gesture, such as a complimentary service for all parties on an upcoming cruise I have booked with someone else.
Reply to Complaint #********
Better Business Bureau: