BBB Business Review

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Summit Express

Additional Locations

Phone: (970) 668-6000 Fax: (970) 306-4166 View Additional Phone Numbers 371 Brian Ave, Silverthorne, CO 80498 View Additional Email Addresses View Additional Web Addresses

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Denver Airport Transportation Company; schedule service to/from DIA and Summit County Destinations; Private service available to/from DIA and all destinations of Colorado!

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Summit Express include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Summit Express
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 16, 2011 Business started: 10/22/2010 Business started locally: 10/22/2010 Business incorporated 10/01/2010 in CO
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert Roppel, Owner Ms. Jackie Herpel, Owner
Contact Information
Principal: Mr. Robert Roppel, Owner
Business Category

Transportation Companies Airport Transportation Shuttle Bus

Refund and Exchange Policy
Full refund if canceled at least 24 hours from the travel date; no refund with in 24 hours of travel date.
Service Area
Breckenridge, Keystone, Dillon, Silverthorne, Frisco, Copper Mountain, Vail, Beaver Creek.
Alternate Business Names
Summit Express LLC
Products & Services

Transportation services from Denver International Airport to all areas in Colorado. Scheduled shuttle service provided daily to Summit County. Private service provided to all destinations.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.