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BBB Accredited Business since
Phone: (307) 237-2505 Fax: (307) 237-5070 1610 E F St, Casper, WY 82601
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A BBB Accredited Business since
BBB has determined that Dayton Transmission meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Dayton Transmission include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Elmer Pace, Owner Ms. Debbie Pace, Co-Owner
Transmissions - Automobile Clutch Suppliers Auto Repair
Industry TipsAuto Repair & Service
1610 E F St
Casper, WY 82601 (307) 237-2505 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I took my car to Dayton Transmission for work. They replaced some sensors and redid some wiring and said my car was okay. They also changed a filter and preferred a transmission flush, which my husband had told them,he just did and requested they not do it. I was told my car was okay. 225 miles after I left Dayton Transmission, my tranmission blew up while I was driving down the interstate.
Desired Settlement: I would like my entire repair bill of $623.73 refunded, or at the very least the cost of the trammisssion flush refunded since we specifically told them not to do that.
Business Response: In response to complaint ID # ********. He brought there car in to us because it wouldn't shift. We found speed senor's were not reading correctly and transmission was in failsafe, also side cover and transmission pan were leaking. We dropped the transmission pan to repair leak and check for metal fragment's since this can cause sensor's to fail. No real evidence of metal in pan. We found 3 stripped pan bolt's. We heli coiled them to fix pan leak and installed new side cover gasket to repair that leak. We replaced 3 external speed sensor's and found transfer sensor still not reading. Checked wiring connector's and wiring harness's. Found wire's rubbing on mounting bracket and shorting out. We repaired wire's and sensor's are reading now. Test drove and transmission had a slow engagement and a flair up on the 1-2 and 2-3 shift. We had to repair the control system to know if the transmission was in working order. We regret that the transmission needed internal repair and could have worked with the customer to resolve the issue, but the customer was moving out of state and decided to try and drive the car to Texas. All the work that was done would have had to be done by any other shop. The husband was called after the test drive and informed of what we found. He wanted to know if would make it to Texas? I Told him there is no way of knowing that. She called later to pay with a credit card over the phone and was told the same thing. They took the car. We feel that it is unreasonable to ask for any refund as it was their decision to try and drive to their new residence after being informed that the transmission was not in good working order.
Problems with Product/Service
Read Complaint Details
Complaint: My Transmission went out in my 2005 ***** *** **** * *** ****** ****** Pickup. Dayton Transmission Rebuilt the tranny and sent us on our way. We returned the truck and made several phone calls talking to them and telling them the truck is not shifting right and feels like its slipping. they checked and adjusted one of the internal bands and sent us on our way again. Tranny still didnt feel right so we called and took back again. they said its fine and sent us on our way. Just over 40,000 miles from the rebuild the tranny went out again. Took to Dayton and they pulled the tranny tore it down called me and said the tranny needs to be rebuilt again, and it was on there build bench and ready to be assembled and they could have it back to me in a day. I asked if they would work with me on price since they built it before. They said no it was out of warranty. So I started calling other businesses to get there input and see if anyone else could rebuild it for me. Come to find out they have a bad reputation here in ****** so I Called and told them I'm going to come pick up my truck and tranny. I picked it up and took it to another shop and come to find out the tranny had a hole in the Transmission Case, and they had installed the wrong parts. They installed Gas Planetary's and a gas Direct drum, which it is a diesel Truck. I called Dayton and talked to ***** and asked him if he was aware of a hole in the case and he said no that didn't matter because they would of replaced the case if there were a hole in it, I asked if they had a case to replace it with and he looked and said they didn't have one. He called around in several states trying to find one and told me he cant get one.(How were they going to have my truck back to me in a day if he cant even get a replacement case)I called Dayton again Later when I found out from The new shop that the internal parts were from a Gas Tranny. I called and told them what was going on and he said they wouldn't do anything and to contact a lawye
Desired Settlement: I would like to be refunded all my money spent on the truck at Dayton Transmission because they didn't rebuild the tranny with the correct parts. (Parts installed were from a Gasoline Transmission) and if the correct parts were installed during the original rebuild I wouldn't of had to pay another shop to rebuild it again plus buying the all the correct Diesel Internal Parts that Dayton should of installed.
Complaint ID: ********