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A BBB Accredited Business since
BBB has determined that Aamco Transmissions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Aamco Transmissions include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Business ManagementMr. Don Scott, Owner Mr. Lance Pickett, Customer Contact Mr. Brian Scott, Office Manager
Auto Transmission Suppliers Car Air Conditioning Suppliers Car Diagnosis Shops Auto Electricians Auto Repair Services Brake Shops Engine Repair Rebuilding Companies Muffler and Exhaust System Suppliers
Industry TipsAuto Repair & Service
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I took the car to them for repair to the clutch. The first visit went well, all and all. However, there was a leak from the real seal post the maintenance. I returned and they repaired the leak. Charged me only for the part. No discount or customer service gesture was made for the additional loss of use and poor quality of maintenance. A few days later the battery migrated out of place and caused the supply hose of the radiator to come off. This cause the car to loose the coolant. During the repair process, I found the hood release cable broken and inoperative. Once I repaired the hood release cable, gained access to the engine compartment I found a bolt from the transmission missing. This is a major quality issue. I am concerned about what else I will find. When I went to the shop to talk to the owner, he had gone for the day and only mechanics were around. I found them to be very unfriendly, rude and non-caring.
Desired Settlement: I would like to have a refund of the original bill of 50% of the total invoice. I will then move on to a better repair shop.
Business Response: Although I do not agree with many, in fact most of this customers allegations, clearly he is not happy with the service that we have provided. For example, he blames us for his battery moving out of position causing other issues with the vehicle. The fact is that we did not remove or work in the immediate area of his battery. The customer blames us for the hood release not working, but it was inoperable when the vehicle first came to us. In fact, we mentioned this to his daughter. She was aware of this, and did not seem too concerned. After the initial clutch repair, we replaced the rear main engine seal for only the price of the seal...no labor charge in an effort to satisfy the customer, even though we had not "touched" the rear seal, so clearly we could not have damaged it. It is located on the opposite side of the flywheel from the area where the clutch is located. At any rate, having said this, we have done exactly as the customer has requested. We have refunded to him an amount equal to one half of the total amount that he spent here. I have spoken with him on the phone, and I believe the dispute is now resolved to his satisfaction. If I can be of further assistance, please feel free to contact me.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|7/24/2012||Problems with Product/Service|
|12/23/2011||Problems with Product/Service|
|9/19/2011||Problems with Product/Service|