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BBB Accredited Business since
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Align's mission, and our passion, is to help others achieve success. We bring over 30 years of strategic management and organizational development experience to the table, to help organizations and employees thrive.
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A BBB Accredited Business since
BBB has determined that Align meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Align include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Mona Lee Pearl, EVP & COO Mr. Bill Benskin, CFO Ms. Kathy Cathcart, VP Operations Mr. Phil Van Horn, CEO
Training Program Companies Loans Financial Services Business Consultants Educational Consultants
Service AreaWyoming, Northern Colorado and Western Nebraska
Alternate Business NamesAlign Planning/Consulting/Training/Business Services Loan Servicing Western States Learning Corp, dba Align
Align History Western States Learning Corporation was incorporated as a nonprofit (501 (c)(3)) corporation in Wyoming in December 2003; and it opened for business April 1, 2004. Its purpose is to provide products and services related to awareness and access to higher education, workforce development and organizational and career development. In November 2006, it filed with the Wyoming Secretary of State to do business as Align going forward. The founding directors of Western States/Align were Randy Dancliff, Wyoming banker; Daniel Baccari, retired Vice President, University of Wyoming; Anna Marie Hales, owner, Wyoming Hereford Ranch; Phil Van Horn, President and Chief Executive Officer of Western States/Align; and Mona Lee Pearl, Executive Vice President and Chief Operating Officer of Western States/Align. Each of these directors brought years of experience in and commitment to education. Prior to forming Western States/Align, each of these directors, with the exception of Pearl, served for a number of years on the board of directors for Wyoming Student Loan Corporation. Van Horn and Pearl were, respectively, the CEO and COO of Wyoming Student Loan Corporation until March 30, 2004. (Wyoming Student Loan Corporation currently has no employees. Its affairs are entirely managed by Western States/Align.) Hales, Pearl and Van Horn remain on the board of Western States/Align, serving along with Ed Boenisch, Wyoming Adjutant General (ret) and James "Murph" Murphy, owner, AVI Engineering. The executive management team for Western States/Align today consists of Phil Van Horn, President and Chief Executive Officer; Mona Lee Pearl, Executive Vice President and Chief Operating Officer; Bill Benskin, Chief Financial Officer; Kathy Cathcart, Vice President; Brittany Ashby, Principal Consultant; and Jody Shields, Principal Consultant. This team collectively has more than one hundred years' experience in educational assistance, corporate finance, management, leadership and organizational development. Van Horn, Pearl, Cathcart and Benskin have, as a team, led first Wyoming Student Loan and now Western States Align for a combined total of 21 years - since Pearl's arrival at Wyoming Student Loan Corporation in 1991. (Van Horn joined Wyoming Student Loan in 1983; Benskin in 1986; and Cathcart in 1989.)
Products & Services
Services to Align Your Organization: Strategy, Leadership, Process, People, Organization
1401 Airport Pkwy Ste 300
Cheyenne, WY 82001 (800) 999-6541 (307) 638-0800 (877) 322-5446 (307) 772-9100 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (307) 638-0800(Phone)
- (307) 772-9100(Phone)
- (800) 999-6541(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - Communication/Mass Email
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have been trying to work with Align Student Loan Services for about 3 years. They have been completely unhelpful the entire time. They currently sold my loan to another company which I understand they can do, but it was without any notice. They also did not inform me of how to get a hold of this company. Any action to talk to someone at Align has been to no avail. They did leave a message about which company bought the loan which I found after hitting the right number sequence to get to it. Once I discovered who picked up my loan I called them and set up an account. After looking over the loan amounts I have noticed that a loan that I payed off in March was still open on the new loan system. When I talked to to a customer service representative he stated that it showed when they amount was applied. It also showed that at first the company applied my payment how I asked them to. Then it showed later that the payment was pulled back out of the account, and dispersed in a different way that I specified how I wanted to to be.
Desired Settlement: I am going to do more research about how my money was handled, and about how my account looks. If there is a possibility of pressing charges I will.
Business Response: Align's client, Wyoming Student Loan Corporation, did indeed sell its student loan portfolio to the **** ****** ********* ********** *********. That organization chose to move the loan servicing functions to their location in **** **** ****. We regret that Mr. ******* had trouble with his loan and that he continues to have trouble. As a first step, we would like to have our CEO, **** *** ****, contact Mr. ******* by telephone, if that is acceptable. We hope to help resolve Mr. *******' concerns and in this case would be willing to have a three-way conversation - one of our associates, a **** associate and Mr ******* - in order to assure Mr. ******* we are doing what we can to correct any errors Align made while servicing the student loan on Wyoming Student Loan Corporation's behalf.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|11/19/2012||Problems with Product/Service|