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BBB Accredited Business since
Phone: (970) 686-8473 Fax: (970) 686-6124 500 Main St, Windsor, CO 80550
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A BBB Accredited Business since
BBB has determined that Pike's Auto Care Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pike's Auto Care Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Business ManagementMr. Sean Pike, Owner
Tire Dealers Auto Air Conditioning Auto Diagnostic Service Auto Electric Service Auto Repair Brake Service Engine Repair Rebuilding Companies Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Services
Alternate Business NamesPike's Goodyear LLC
Industry TipsAuto Repair & Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
500 Main St
Windsor, CO 80550 (970) 686-8473 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I set up an appointment for my 2004 Dodge Neon with Pike's Auto Care Center because my car would intermittently not start, and typically make grinding noises during these periods. It was not disclosed to me that there was a diagnostic fee of $119.50 when I made the appointment.I dropped off my car for the appointment and again, no mention of the diagnostic fee. After the technician had evaluated my vehicle, I was called and quoted $580 for the repair. The repair included replacing the starter and tightening the battery cables. I had researched online and a starter for my car is approximately $150 and labor is generally around $90/hour. I expected the repair to be less than $300. I asked the gentleman how much the cost would be to just replace the starter: $580 minus $25 for the cables to be tightened. The gentleman notified me that if I chose to not have any work done, I would only need to pay the $119.50 diagnostic fee (that I did not know existed). I decided to have the battery cables tightened for $25 because I expected the surprise diagnostic fee to be waived if work was performed on the vehicle.When I arrived to pick up my vehicle, I was told the price for repairs was $25 in addition to the $119.50 diagnostic fee. I said that I was unaware that the diagnostic fee applied if I had work done and he immediately offered to split the fee with me. I told him that splitting the fee would help. His quick offer to halve the price of the fee made me feel like the business surprises customers with this fee regularly.
Desired Settlement: I would like the business to make a practice of disclosing the diagnostic fee prior to charging a customer for it. I would also like a refund of $59.75 for the remaining half of the diagnostic fee I paid. I would not have taken my vehicle to Pike's Auto Care Center in Windsor had I known of this fee up front.
March 20, 2014
Customer Reviews Summary