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BBB Accredited Business since

Fat Boys Tire & Auto

Additional Locations

Phone: (307) 632-1671 View Additional Phone Numbers 1151 E Lincolnway, Cheyenne, WY 82001

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fat Boys Tire & Auto meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Fat Boys Tire & Auto include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Fat Boys Tire & Auto
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

top
BBB file opened: January 08, 2007 Business started: 01/01/2004 Business started locally: 01/01/2004 Business incorporated: 06/14/2004 in WY
Type of Entity

Corporation

Business Management
Mr. Kirk Lenhardt, President
Contact Information
Principal: Mr. Kirk Lenhardt, President
Business Category

Tire Dealers Auto Repair & Service Auto Services

Industry Tips
Auto Repair & Service

Customer Review Rating plus BBB Rating Summary

Fat Boys Tire & Auto has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1151 E Lincolnway

    Cheyenne, WY 82001 (307) 632-1671 (800) 735-8413

  • 1772 Snowy Range Rd

    Laramie, WY 82070 (307) 742-8241

  • 306 8th St

    Wheatland, WY 82201 (307) 322-2886

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Additional Phone Numbers

  • (800) 735-8413(Phone)
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Complaint Detail(s)

12/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We took my stepdaughter's 2003 Jeep Liberty to Fat Boy's to have the oil changed in October. On the first of December she came to our house saying that her car had started making a horrible noise. Her father went to check it out and determined that the noise was the engine knocking. He checked the oil, and discovered that there wasn't even enough to show on the dipstick. He went and got oil to put in the car, and upon searching for the reason there was no oil in the car, observed that the oil filter had come loose and had been spraying oil in an upward direction around the filter. We immediately contacted Fat Boy's, speaking to *****, who said we should bring the car in so they could look at it. We did so, and were given the option of purchasing a new engine and Fat Boy's would supply the labor to install it. Fat Boy's refused to take full responsibility for their work, implying that we were somehow at fault because the car was driven after the oil change. I don't think it matters how many miles you drive a car, the oil filter shouldn't loosen, if it was tightened properly in the first place. The car was well under it's mileage and time limit for needing another oil change. I have never heard of needing to check the oil filter for tightness between changes before, and it's ludicrous we should have to when we pay professionals to maintain our vehicles.

Desired Settlement: I feel that Fat Boy's should replace the engine in the car. We pay a mechanic to do the maintenance on our vehicles, expecting it to be done correctly and to at least minimum standards. Fully tightening the oil filter is obviously one of the basic parts of the maintenance they were paid to perform. My stepdaughter should not have to finish paying off a car she can no longer drive because of their negligence.

Business Response: As I have looked into this matter, this is what I have found:

Customer brought their 2003 Jeep Liberty into our Cheyenne location on Sept 24th, 2003 to have their oil changed. Services were rendered and vehicle was picked up that same day. Mileage on vehicle when leaving our establishment; 121,209

We were notified on Monday, December 2nd, by ********, that there was a noise coming from the engine. *****, our service manager advised her to bring it in so we could look and find the problem. Before the Jeep arrived at our establishment, *** ********* called ***** to let him know what he found. *** told us that the engine oil filter was loose and that he had to turn it one full turn to tighten the filter. He also added oil to the engine. We were not told how much oil *** added. There were additional phone contacts with *** by ***** as were trying to get additional information about the problem. *** was asked if the engine oil light located in the dash board came on. We were told that the light did not come on. Also, it was indicated by ******** that *** checked the oil level and the oil level did not show up on the dipstick.

This vehicle is set up with a sensor that indicates low oil pressure or no oil pressure. When this happens the oil light in dash board will start flashing. If the oil pressure goes to low, the engine will shut down to avoid damage to the engine. Anytime a problem occurs with this vehicle, a code is sent to the vehicles computer to let the technician know where to look for a problem. We scanned the computer for any codes that may have been sent for a low engine oil problem. The only code found in the computer system was an emission system code, which has nothing to do with low oil pressure. So it is hard to fathom that this engine had no oil and/or pressure in the system. We left the codes in the computer for *** and ********'s reference.

Upon further investigation, we found this vehicle has had work done on the right side head of the engine. There evidently was a problem in the past with this part of the motor. This seems to be where the noise is coming.

This particular engine runs around 40 psi of oil pressure. If the oil filter was as loose as *** says it was, this vehicle could not have gone 10 weeks and 2,500 miles. The oil pressure in the engine would have dumped the oil out long before this. Think of it like this, a normal passenger car tire will run between 35-38 psi in it. If you installed a new valve stem and did not tighten the core completely, your tire would loose pressure and your tire would be flat very soon. The same analogy applies here. You could not drive your car with a loose oil filter 10 weeks and 2,500 miles.

Our procedure for an oil change is this:

Rack vehicle and drain oil and remove oil filter and o'ring
Clean threads where filter screws on
Tighten oil filter
Let vehicle down and fill with proper oil and manufactures fill level (quarts)
Start vehicle and raise vehicle to look undercar and make sure no leaks occur and oil filter is tight and not leaking
Lower vehicle and check engine oil level to make sure it is correct
Vehicle is then finished 
 

I do not feel Fat Boys is responsible for this. There is simply too much time (10 weeks) and mileage (2,500) from when we last had the vehicle in our possession. I will stand by the solution we proposed to the customer originally, If they purchased the motor, fluids, any other parts needed, I would install the motor (labor only) for them at no charge. This is more than fair in my opinion. 





























 
 

 

I do not feel Fat Boys is responsible for this. There simply is too much time (10 weeks) and mileage (2,500) put on this vehicle from when it was in our shop. 


 

 

Consumer Response: Complaint: *******

I am rejecting this response because:

1. *** told ***** that he had to wipe the filter because it was covered with oil, turn it a couple of times, then reach down with both hands and turn it again to tighten it.
2. *** added 4 quarts of oil to the engine.
3. Regardless of any work that may or may not have been done on the vehicle before, the engine was fine when it was brought in for an oil change.  Previous work on the engine, if there was any, does not excuse Fat Boy's negligence.
4. We are not positing that the filter was as loose on the day of the oil change as it was when the problem was discovered.  Obviously, the filter was not tightened fully and became looser as time went on.
5. Dashboard lights and sensors have no bearing on the filter not being tightened.  A dashboard light is a nonissue when the oil change is completed correctly. 
6. Regardless of what codes were discovered by Fat Boy's after the fact, if there had been oil in the engine, we would not be having this issue. 
7. At what time/mileage does the loose filter cease to be the fault of the person who installed it? 
8. We took our car in to have the oil changed by a professional so that we could be assured it would be done correctly and to industry standards. 
9. The repairs to the vehicle are necessary due to Fat Boy's lack of oversight and accountability.  They should do whatever is necessary to get the vehicle back in good running order, as it was before the oil change.
Regards,

******** *******

Business Response: As I read the response of ********, I can say this

1. When the Jeep left our establishment, the oil filter was tight.
2. If the oil filter was loose enough to turn two times, the oil in the system would have leaked long before the ten week, 2,500 mile time frame.
3. Dashboard light do not let you know the oil filter is loose, that is correct. My point is, if the oil pressure was so low that only a quart of oil was left, the dashboard light goes off to let you know oil pressure is low.
4. There is too much time and mileage in between when we serviced the vehicle and the point when the customers says the problem occurred. We simply do not know who else has had access to the vehicle or where it has been.

I still feel Fat Boys is fair in our original proposal. If the customer furnishes the engine, fluids and any other parts needed, Fat Boys will provide the labor to install it.

This will be my final offer and response to resolve this situation. 
 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved