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BBB Accredited Business since

Breckenridge Grand Vacations, LLC

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Phone: (888) 783-8883 Fax: (970) 457-5577 View Additional Phone Numbers PO Box 6879, Breckenridge, CO 80424 View Additional Email Addresses View Additional Web Addresses

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Breckenridge Grand Vacations is a timeshare resort development company with approx 17,000 owners, three resorts and over 250 condominiums that can be rented to guests or utilized by owners.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Breckenridge Grand Vacations, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Breckenridge Grand Vacations, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

1 Customer Review on Breckenridge Grand Vacations, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 09, 1992 Business started: 01/01/1985 Business started locally: 01/01/1985
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Division of Real Estate-Colorado
1560 Broadway Ste 295, Denver CO 80202
Phone Number: (303) 894-2166

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Melany Arnot, Marketing Guest Services Accounting Department, Accounts Payable Mr. Sean Diehl, Marketing Director Mr. Michael Dudick, Vice President Mr. Michael C Millisor, President Mr. Rob Millisor, Vice President Ms. Kimberly Tramontana, Exec Dir Operations Ms. Ginny Vietti, Marketing Director
Contact Information
Principal: Ms. Melany Arnot, Marketing Guest Services
Business Category

Timeshare Companies Vacation Rentals Marketing Consultants Property Management Vacation Time Share

Refund and Exchange Policy
Renters may change reservations up to 30 days from arrival. Owners may exchange a week of time in Breckenridge with over 2,200 other resorts in the world through their affiliation with Interval International.
Alternate Business Names
BGV Marketing Services Breckenridge Discount Lodging Gold Point Lodging and Realty Inc. Gold Point Resort Grand Lodge on Peak 7 Grand Timber Lodge Peak 7 LLC
Additional Information

Please be advised BBB has learned that BGV Marketing Services' name, logo, phone and fax numbers are being used in emails and on documentation, without their permission, in a timeshare reselling scheme to mislead consumers. If you have received something that appears to be from BGV Marketing Services, please contact BBB at 970-488-1348 or BGV Marketing Services at 303-766-0257 ext. 700 to verify its authenticity. Breckenridge Grand Vacations and BGV Marketing Services has been a BBB Accredited Business since 1993.

Products & Services

Owners purchase deeded ownership in one-week increments that can be utilized, rented, shared and/or passed on. Renters and owners experience some of the best amenities in Breckenridge with indoor/outdoor pools, hot tubs and spas.

Industry Tips
Timeshare Resellers - What You Need to Know Tips for Finding Property Management Companies

Customer Review Rating plus BBB Rating Summary

Breckenridge Grand Vacations, LLC has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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