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BBB Accredited Business since

Ajax Pool & Spa Inc

Phone: (970) 279-5253 Fax: (970) 279-5004 155 Southside Drive, Basalt, CO 81621 http://www.ajaxpoolandspa.net View Additional Web Addresses

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Description

Spas & Hot Tubs Dealers, Spa & Hot Tub Repairs, Spa & Hot Tub Supplies, Patio Furniture, Backyard Accessories, Firegear, Fire Pits, Fire Tables, Hearths, Outdoor Kitchens, Outdoor Rooms, Firemagic, Jacuzzi Spas, Custom Design, Custom Building, Pools!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ajax Pool & Spa Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ajax Pool & Spa Inc include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ajax Pool & Spa Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 21, 2005 Business started: 01/01/1993 Business started locally: 01/01/1993 Business incorporated: 01/01/1996 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Colorado Department of Regulatory Agencies
1560 Broadway, Suite 110, Denver CO 80202
http://www.dora.state.co.us
Phone Number: (303) 894-7855
Fax Number: (303) 894-7885

Type of Entity

Corporation

Business Management
Ms. Juliet Phelps, CEO Ms. Lauri Anderson, Store Manager Ms. Jacuzzi Julie, Sales Manager Mr. Patrick Phelps, Service Manager
Contact Information
Customer Contact: Ms. Jacuzzi Julie, Sales Manager
Principal: Ms. Juliet Phelps, CEO
Business Category

Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Spas & Hot Tubs - Supplies & Parts Therapeutic Massage Spas Pools - Therapy Swim Spas Outdoor Kitchens Patio & Deck Builders Patio Design Patio Builder Patio, Porch & Deck Enclosures Swimming Pool Contractors, Dealers, Design Swimming Pool Cover Sales & Service Swimming Pool Equipment & Supplies Swimming Pools- Above Ground Swimming Pool Service & Repair Swimming Pools - Leak Detection & Repair Swimming Pools - Maintenance Barbecue Suppliers Outdoor Furniture Suppliers Patio Equipment & Supplies

Products & Services

Ajax Pool & Spa Inc sells the following brand(s): Big Green Egg, Jacuzzi

Method(s) of Payment
Cash, check, and all credit cards.
Refund and Exchange Policy
Yes, if you bought something from us you can return it within 30 days. Unless it's used or broken or unsellable.
Service Area
Western Colorado
Products & Services

We are the Service and Repair Company that services Pitkin & Garfield County. We also repair pools and commercial accounts throughout Western Colorado, fully stocked parts for Pentair, Starite, VGB fittings, chemicals, spa covers, cleaning services

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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