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BBB Accredited Business since
Phone: (877) 774-3730 Fax: (970) 692-8313 PO Box 774000, Steamboat Spr, CO 80477
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A BBB Accredited Business since
BBB has determined that Solar Sphere meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Solar Sphere include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Kriss Bergethon, President
Solar Energy Equipment Companies Solar Energy Product Retailers Wind Energy System Providers Landscape Lighting Companies Online Shopping Sites
Alternate Business NamesSolar Sphere LLC Solar Sphere Solar Panel Kits
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: My debit card was fraudulently used at this business. I have made several phone calls and left messages for Kriss and Sue without a single return call. My life was changed because money I did not have was removed from my account. I was unable to get anyone at this business to help with stopping this charge.
Desired Settlement: The money fraudulently obtained placed back in my account along with over draft charges returned to me since this was not a charge I made and caused me to over draw my account,
Hello *****, sorry that your debit card number was stolen, that must be a very frightening and frustrating experience.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: I received a shipment but product is not what I ordered. I was told to send it back but that's where communications ended on Solar-Sphere end of this. I ordered (as did a colleague of mine) a product that Solar Sphere admitted was incorrect advertized on their web site, I was told to send it to the company it was drop shipped from (but I called them and they won't take it back without an RMA which they won't issue since I didn't order from them directly) using Solar-Sphere's company UPS account#. I tried email and phone calls to Solar-Sphere but I have gotten no replies. I was told as soon as I sent it back and emailed *** at Solar-Sphere the tracking number they would credit my payment to my credit card account. I finally sent it back not to the shipper directly to Solar-Sphere and am awaiting a refund. I've called, and emailed Solar-Sphere multiple times but get no reply. It's like they went out of business or something. Below is the last email I got from Solar-Sphere: Hi ***, We appologize for the mix up. Apparently, when the item was programed on our site, it was entered incorrectly. The picture/name/description is off. We do not carry the meter that you are interested in. Here is our UPS account # to send your order back to the original address. If you could please send me tracking information for the return. We will refund your credit card for the full amount as soon as we receive tracking. ************ They might need our address to use the account: Solar Sphere XXXXX Shoshone Way Oak Creek, CO XXXXX Again, we are sorry for the inconvenience. *** ****** Solar Sphere
Desired Settlement: I just want my refund. Thanks
Business Response: Business Response /* (1000, 5, 2012/09/17) */ We received Mr ******'s package on Thursday September 13th and refunded his money that day. Our company does not issue refunds until the returned items have been received. Every other responsible business does it this way too. We have an email string of 12 emails between Sue and Don, not sure why he would say that we haven't replied when we have his reply to our replies well after the email he mentions. The money is back on his card and this is nothing left to do. We have complete documentation if needed, but I dont see a way to attach it here. Consumer Response /* (450, 11, 2012/09/18) */ A refund was issued. Thank you.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.