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A BBB Accredited Business since
BBB has determined that Institute of Business & Medical Careers Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Institute of Business & Medical Careers Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Colorado Department of Higher Education
1560 Broadway Ste 1600, Denver CO 80202
Phone Number: (303) 866-2723
Type of Entity
Business ManagementMr. Steve Steele, President Ms. Trish Bowen, Campus Director Ms. Barabara Kearns, Campus Director Ms. Colleen Laub, COO Mr. Richard B Laub, CEO Ms. Holly McElwee Ms. Holli Milenski, Marketing Manager Mr. Sam Pedregon, Campus Director Mr. Archie Randall, Campus Director Ms. Maureen Seville, Director of Marketin Mr. Eric Thompson, Campus Director
Business Vocational Schools Continuing Education Schools
Alternate Business NamesI B M C IBMC IBMC College Laub Co Medical Careers Training Center Inc The Laub Company
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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BBB Complaint Process
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Additional Phone Numbers
- (970) 356-4733(Phone)
- (307) 433-8363(Phone)
- (303) 651-6819(Phone)
- (719) 596-7400(Phone)
- (970) 584-2058 (Fax)
- (307) 638-2348 (Fax)
- (970) 223-2669 (Fax)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
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Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I was a student at IBMC in 2010-2011 with no issues. I loved it. The Colorado Springs Branch is crupt beyond means especially financial aid. There are a lot of military dependent and veterans having issues with financial aid. One student even said they were over charging the VA. My problem is getting the **** grant money I have been promised. I got a check in Dec and Jan for $1900ish. I was told in March Imwould get 2 checks, but of course that was a lie. I got one for $481 and they knew I was only taking 1 class. On April 12, they knew I was in one class and this was my last term changing schools because of low student moral and high turn over rate of staff. They can't even keep staff there. I was told on April 12, I would get a check for $900 on the 26, Due to medical issues due to the stress of what's going on at this branch and other medical issues I contacted financial aid and asked if I was to go ahead and withdrawal now would I get my **** check and they said yes, but now they are only going to give me $26 instead of the $900 that I was promised. This time I was told it was because they over paid me with one of the $1900 checks that I was promised. I'm so over this that I will be contacting the VA, Dept of Education and accreditation. You do not do students like this. My family is on the brink because of this school of homelessness, not being able to pay our bills or put food on our table for our daughter. I'm not the only one having issue with IBMC Colorado Springs.
Desired Settlement: I want the money that I keep being promised I was going to get and haven't.
Thank you for the opportunity to respond to the students issues.
**** ** ****** (****) has been a student at two of our campuses. She started at our Longmont Campus. She was an active student in both 2010 and 2011. **** was a great student and we all enjoyed having her as a part of the IBMC family.
**** did not finish her program. After moving to the Colorado Springs area, **** joined our Colorado Springs Campus in late 2015 with the goal of completing her education that she had started in Longmont. We were thrilled to have her back. This campus was a newly acquired campus (formerly ********** ******* *********). **** found that the new campus did not necessarily have the same environment as the Longmont Campus and has voiced this several times. I have appreciated both her thoughts and her willingness to voice her concerns. This campus is a work in progress. We have only owned the college since May of 2015. Things are beginning to move to a normal course of IBMC College business with every passing month.
Although I appreciate ****’s viewpoint, I take acceptation with the idea the Colorado Springs Campus is corrupt. The Financial Aid Department communicated a schedule of living expense disbursements based on the current schedule of classes. Any movement (adding classes, taking classes out or failing classes) will change the estimate. In good faith **** received her living expense check (**** grant money) based on a schedule of classes. When that schedule changed, it changed the amount of money that the institution could receive—therefore disrupting the estimates accuracy.
After a very careful and thoughtful review of her entire financial aid distributions—the team did not do anything wrong in the way it disbursed funding. However, I believe that the communication from our team to **** is where the breakdown happened. It appears to me that the team did not communicate these changes correctly or in a fashion in which **** could respond or understand.
We understand how this has impacted **** and her ability to take care of her obligations. For this, we are incredibly sorry and apologize.
Currently with the schedule that is created **** would receive:
$26- on April 27, 2016—
$734- on May 2, 2016
$734- on June 6, 2016
This is all the remaining **** Grant eligibility.
We sincerely apologize to **** for not communicating clearly the ramifications of her funding based on schedule changes. We will work hard to ensure that this breakdown does not happen in the future. However, the institution did not hold funding from her that was due her. Our integrity in processing the financial aid was on point.
CEO of IBMC College
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: I was a student at IBMC's Cheyenne campus from June, 2011 to November, 2012. During that time I was a member of their national honor society and I graduated with an Associates of Occupational Studies degree in their Paralegal program. During the admissions process, it was made very clear to the school that I have a criminal background and I even signed a release form acknowledging that piece of information. Yet, they still enrolled me in the paralegal program. Knowing that I would have obstacles in this field, I tried my best and graduated with a 3.89 GPA. During the time period I was there, IBMC had placed different adjunct instructors into this program and it was immediately known by their primary instructor that the classes that were taught by the temp instructor, ****** ****, were not taught properly and that none of the information was presented in its planned way. The full time instructor had to spend a few weeks in the following classes teaching what should have been taught by ****. The classes **** taught was Family Law and Civil Litigation 1. The biggest issue I have is that the credits that I have earned at IBMC don't transfer. There are only a handful of schools that will accept them and those schools are private schools and charge far more than is affordable for an education. The curriculum at IBMC is questioned consistently by offices that allow their students to perform an externship there. The degree is worthless; it cannot be used in a real world setting outside of the Northern Colorado region. Most, if not all, law offices in Cheyenne don't consider the education at IBMC to be par. Also, having a criminal record has forbidden me the right to work in a law office setting. IBMC knew of this matter and did nothing about it. IBMC also allows people with felony convictions to enroll in their pharmacy tech program, which is a waste of time, as a felon cannot hold a position in a pharmacy. IBMC over charges their students for the cost of credits, they supply, at best, a mediocre education, and withholds the truth about career prospects from students in order to get them enrolled. IBMC also asks the students to make monthly payments to their loans while in attendance and those payments are not applied to my loans. There was no option for borrowing over on your loans for educational expenses either. The school is a scam, they drown their students in tens of thousands of dollars in student loan debt for an education that cannot be used. The credits don't transfer because they're nationally accredited and for those of us that want to make something of our lives, we pretty much have to start all over.
Desired Settlement: Due to the above-listed information, I request that IBMC College give a full refund. A refund on the student loans that were borrowed and a return of all federal **** Grant monies as well.
Thank you for the opportunity to respond to the students issues. I have broken the major issues that the student, ****** ****** has brought up in his complaint.
QUALITY OF EDUCATION
****** states that at best our education experience is mediocre. Our accreditor, state agencies and student outcomes are exceptional. Our college ranks at some of the highest in the country for retention (78%) placement (85%) and our default rate is incredibly low (16.3%). These outstanding outcomes and dedication to the student actually led to the following facts about ******.
-****** did his externship at a law firm. This externship site ended up hiring ****** as a Paralegal.
-The firm was impressed with ******’s skills (Exhibit D)
-****** participated in an Advisory Board Meeting with his new supervisor at our college after his hire. He spoke glowing things at the meeting about his experience as a student. (Exhibit E)
We believe we have provided all items necessary for ****** to be successful. We do not believe any refund of tuition is appropriate. However, we are more than willing to work with Mr. ****** to help him with career placement or any needed information to help him continue his education with another institution.
CEO of IBMC College
Customer Reviews Summary