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BBB Accredited Business sinceAdditional Locations
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This general contractor specializes in roofing, siding, gutters and remodeling.
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A BBB Accredited Business since
BBB has determined that Total Remodel Contractor Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Total Remodel Contractor Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMr. Tino Ornelas, Owner Ms. Perla Ornelas, Office Manager
Roofers Commercial Roofing Roofing Consultants Siding Contractors Stucco & Exterior Coating Contractors Remodelers Basement - Remodeling Remodeling Services Kitchen Remodeling General Contractors Contractor - Remodel & Repair Drywall Contractors Drywall Taping and Texturing Gutters & Downspouts Contractors - Gutters Painters Patio & Deck Builders Deck Builder Roofing Contractors (NAICS: 238160)
Service Areaall of Northern Colorado, Denver, Cheyenne and Laramie
Industry TipsBBB Tips for Finding Trustworthy Deck Builders Hiring a Contractor Tips for Getting a Professional Paint Job Tips for Hiring Roofing Contractors Watch Out for These Red Flags
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (970) 313-8309(Phone)
- (970) 430-2651(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Our contract stipulated that we would have (2) coats of paint on our home. Only (1) coat has been completed. The contractor is now refusing to complete the work promised.
Desired Settlement: The company needs to complete the painting of our home.
Business Response: After reviewing the ****** file for all work orders it was found that there was a misunderstanding on our Sales-rep end (***** ******) regarding the type of paint the homeowner chose. That project was completed as to our files with 2 coats of a flat color paint. I have attached the work order that was turned in from ***** for the paint on the ****** home and it clearly states Flat. Our office manager has contacted Mrs. ********* **** in regards to resolving this issue and came to an understanding of creating a new contract between our company Total Remodel Contractor and the ****** stating we will complete the paint to their satisfaction as soon as the weather is permitting at no additional cost to them. We like to take pride in taking excellent care of our clients.
1. There was not a misunderstanding between us and the Sales Rep. Our paint choice was simply not followed. Mr. ****** asked us to email the paint selection to him, and I did so. There is nothing on the handwritten contract in our possession that indicates flat paint, as that is not what we requested.
2. My husband, ****, was here when the painting crew arrived and started to paint. **** asked the workers if they were going to apply (2) coats of paint, and he was told no, the job only allowed for (1) coat of paint.
3. Mr. ****** then came to our home to discuss the issue, stating that the payment from our insurance company only covered (1) coat of paint, so Total Remodel Contractors would not be able to paint (2) coats unless the insurance company was contacted to increase the coverage.
4. Mr. ****** then stated that his company had made "several attempts" to contact our insurance company about arranging for (2) coats of paint. Mr. ****** said they had not had any success and asked if I would contact ******* directly.
5. Our adjuster at ******* indicated that there is coverage for (2) coats of paint with the original claim payment, and he did not understand why we would not be receiving both coats. The adjuster also went on to say that there were no notes in the file regarding any communication with Total Remodel Contractors.
In summary, it is my belief that our salesperson has been dishonest in his dealings with us and our repairs. At this point forward, we will be working directly with the office manager for any further communication. I am unwilling and unable to accept this response until such time as we receive a new contract and the work is completed.
Business Response: See attached contract.
Better Business Bureau: