This Business is not BBB accredited
Tico's RoofingAdditional Locations
Fax: (970) 267-9005 3307 S College Ave Ste 200-11, Fort Collins, CO 80525
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Roofing company specializing in metal, tile, asphalt and membrane roofing projects. Also specialized in gutters and snow removal.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Tico's Roofing include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jacob Herzanek, Owner/Operator Ms. Jessi Holfeld, Office Manager
Roofers Contractor - Metal Roofing Contractor - Tile Roofing Roofing Consultants Snow Plowing Companies Snow Removal Service - Roof Metal Fabricators Gutter & Downspouts Suppliers Roofing Contractors (NAICS: 238160)
Service AreaThis company serves Northern Colorado, as well as Wyoming and Nebraska
Alternate Business NamesRusty Bucket LLC
Industry TipsHiring a Contractor Tips for Hiring Roofing Contractors
THIS LOCATION IS NOT BBB ACCREDITED
3307 S College Ave Ste 200-11
Fort Collins, CO 80525 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 1326
Fort Collins, CO 80522 (970) 566-1884
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: My experience with Tico's Roofing involves a series of miscommunications, poor customer service,and disregard for my property. My experience has been a series of disappointments. First, the owner arrived an hour late for the scheduled consult, without any communication to indicate such, which resulted in his sitting in my driveway for 1.5 hours while I completed a work conference call. I had an estimate for my roof, which I'd indicated I would like to keep as close as possible to the estimate as I would be paying any difference out of pocket, as this was an insurance claim. He assured me that there wasn't any room to make adjustments and that he'd reviewed my estimate several times. He'd discussed the estimate with me, citing he would be adding a trimline on the top of the roof, but never once indicated he was "adding" a trimline on the side, nor explained what this was, or that it cost "extra". I was shocked to see roof edging and trimline over the sides of the house when I arrived post installation. The owner said "he assumed that's what I wanted and that 'most' people do". He never once asked me, nor did he indicate this feature (that I didn't want), cost extra, and now claims, he can correct that feature, but that I now need to pay for that removal (which I didn't want in the first place). During the work, I arrived home to find my property not tarped or protected...workers' jackets/hoodies hanging on my tree, glass patio table covered in roofing materials, with little respect for property. I tried calling Tico's multiple times, each time mailbox was full, and I was unable to leave a message. I tried to text, with no response. I tried to call their office line...again, only voicemail. Owner stated he would send my insurance indication that the roof was complete, so that we could finalize payment. The communication has been poor and I am still awaiting the final insurance check, which is dependent upon Tico's communication with my insurance. Highly disappointed consumer.
Desired Settlement: My request is that Tico's remove the side trimline, without any charge to me, and that they refund the "extra" that was charged on the installation of this feature.
During the initial consultation, the trim options were discussed between the client and the contractor.
The client stated two things:
· she wants the trim to look as it currently looks
· she doesn’t want any optional costs added because she was already increasing her out-of-pocket expense by going with the more expensive roof.
Further, the owner of Tico’s went as far as to indicate he had a business colleague that he could contract with that could paint the “trim” while they handled the roof side. The owner clearly understood that the trim was to remain white. The arrival home to see the roof trim over the white was shocking, as this was not ever discussed, nor was it ever indicated that this trim overlapping the white was an “extra cost” associated with the roof.
The referrals provided by the contractor show both types of trimming options, and the roofing material pamphlets also show multiple trim types.
The client was not concerned with the trim on the referral houses because she had already stated how the trim should look to the contractor.
The trimming option the customer requested was not included in the contract.
The client did not notice that the contract was not written per the verbal consultation.
It is agreed that the roof trim is installed per contract, but the trim option is not what the client wanted.
Upon completion of the roof, the client returned to the property and found the color of the roof much darker than the referrals and pamphlets.
This was the result of a recent snowfall that caused the roof to be wet.
After the snow melted, and the roof dried out, the color returned to a lighter shade.
The client acknowledges that the color of the roof is not an issue.
The client informed the contractor of the day she would be leaving the property to allow work to begin. Tico’s never verified the starting “time”, assuming their schedule would coordinate with the client’s. The client contacted Tico’s to indicate the starting time and clearly stated work could not begin until after leaving for the airport for work. Tico’s had indicated they would move some things around or change the start date, but never verified for days. The client was unable to reach Tico’s after multiple attempts, until the morning the work was to begin. The client did receive a call the morning of installation after numerous attempts to reach the owner unsuccessfully, due to a full inbox (unable to leave voicemail), and no response to emails or text. The owner’s response was “that is my private time”. The client agreed to allow the crew to begin work provided there would be access to the garage/house. The owner of TIco’s did not explain that the noise level would be such that this would be impossible. Owner related that “he assumed client would know this”. Very poor communication.
The client immediately called Tico’s, to no avail, and then the office number, no avail. The client finally had the work crew leave the property, and she informed them to return after she had departed. If the contractor was not able to schedule the exact time for the workers to begin the project, the project should have just been started the next day.
Additionally, the client was awoken at 7:30 am by a delivery driver asking where materials could be placed. Client had no forewarning that she eeded to be home, or that a delivery driver would arrive at that hour. Tico’s never communicated to expect a driver. He later stated, “I assumed you knew they’d be stopping by, and usually they are there in the afternoon”.
During verbal consultation with the contractor, the client was informed that the contractor would be notifying the insurance provider of the completion of the roof.
The client was not informed that she would be responsible for final payment upon completion of work, regardless of whether the insurance provider was contacted or not.
The contractor stated that they attempted to contact the insure provider multiple times after the completion of work, but the records of the insurance provider do not reflect these attempts.
When the client contacted the insurance provider, she was promptly connected to the responsible adjuster and was able to efficiently process the completion of the claim.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.