BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Masters Roofing & Remodeling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Masters Roofing & Remodeling include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Business ManagementMr. Terry Keyes, Owner
Roofers Roofing Consultants Siding Contractors Remodelers Water Damage Restoration Construction Companies General Contractors Basement Finishing Companies Contractor - Remodel & Repair Gutter & Downspouts Suppliers Home Improvements Roof Structure Material Suppliers
Alternate Business NamesMasters Roofing & Gutters
Industry TipsHiring a Contractor Tips for Hiring Roofing Contractors
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Roof of my house at ***** * ********* ****** *********** ** *****, was replaced by Masters Roofing and Remodeling on 6/29/2009 after tornado hail roof damage on 6/7/09. There is a 10 year Installation and Labor Warranty on this job by Masters Roofing and Remodeling.In June 2013 I noticed the following moderate to heavy leaks in my house: 1st Floor Dining room, 2nd Floor Master Bedroom, Garage. These leaks took place during the heavy rain accompanied with heavy wind. According to ****** **** from **** ******* *************, ****** ****' cell) who made a free roof inspection on 8/18/13, replaced roof starter was placed improperly. During five months since June 2013 I made close to 40 phone calls and left numerous voicemail messages to ***** *****, Masters Roofing and Remodeling owner (************ cell) but ***** ***** didnt return my calls and as a result my requests didnt materialize to a roof repair, despite the fact that ***** ***** seemed to be willing to repair part of the roof installed by his company. In view of the above and in order to prevent further deterioration of the house due to the water leaks coming from the roof I need Masters Roofing and Remodeling to repair ASAP several spots in the roof installed by this company in 2009.
Desired Settlement: Two-three locations of the roof replaced by Masters Roofing and Remodeling need to be repaired/sealed ASAP to prevent water leak and further deterioration of the house.
I have contacted **** we have completed the repair I apollagized for the delay. I was flooded out about a month ago a lot of pain and pressure, I hope **** is fine with the repair . Sincerely ***** ***** Master Roofing LLC
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|12/26/2011||Problems with Product/Service|