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BBB Accredited Business since
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5 Star Roofing & Home Improvement (Window Depot USA) provides roofing, replacement windows, entry doors, siding, gutters, and insulation needs in Northern Colorado and Southern Wyoming.
We also specialize in hail and wind storm restoration.
5 Star Roofing & Home Improvement replacement window products include Double Hung, Bay & Bow Windows, Sliding windows, Energy efficient replacement windows, and more.
We take the time to educate you on replacement windows and help you choose the right window for your home, budget, and lifestyle. We offer free in-home cost estimate and product demonstration.
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A BBB Accredited Business since
BBB has determined that 5 Star Home Improvement Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for 5 Star Home Improvement Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Darcey Gunn, President
Roofers Commercial Roofing Contractor - Metal Roofing Roofing Consultants Siding Contractors Window Installation Companies Door Installers Windows & Doors - Installation & Service Windows Windows - Vinyl Window Repair Companies Hauling & Clean Up Services Flat Roofers Gutters & Downspouts Gutter Guards Contractors - Gutters Home Improvements Insulation Contractors
Products & Services
5 Star Home Improvement Inc sells the following brand(s): Alside, Atrium, Celect, Crane siding including Craneboard, Crane siding including Craneboard, Decra stone coated roofing, Decra stone coated roofing, Exterior Portfolio, GAF shingles, GAF shingles, Malarkey shingles, Malarkey shingles, Mastic vinyl siding , Mastic vinyl siding , Owens Corning Insulation, Owens Corning Insulation, Owens Corning shingles, Owens Corning shingles, PlyGem, Royal Building Products, Tamko shingles, Tamko shingles, Vista Windows, Vista Windows, Wincore Door
5 Star Home Improvement Inc offers the following product(s): Entry Doors , Gutters, Gutters, Insulation, Insulation, Leaf protection, Leaf protection, Other exterior home improvements, Patio Doors, Roofing, Roofing, Siding, Siding, Storm Restoration, Windows , Windows
Method(s) of PaymentCash
Financing available (w.a.c.)
Check by phone
Check by fax
Service AreaNorthern Colorado & Southern Wyoming
Alternate Business Names5 Star Hauling 5 Star Roofing & Home Improvement 5 Star Roofing Co LLC Window Depot USA of Northern Colorado Window Depot USA of Southern Wyoming
Products & Services
Roofing Roof Repairs Insulation Air Sealing Replacement Windows Siding Seamless Gutters Leaf Protection Painting Kitchens & Baths Decks & Fences Insurance Claims Assistance Energy consulting for your roof, ceilings, windows, walls, and crawl space Energy Savings Evaluations
Industry TipsHiring a Contractor Tips for Hiring Roofing Contractors Watch Out for These Red Flags
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1350 W 8th St
Loveland, CO 80537 (970) 663-3305 (303) 651-3305 (307) 634-3305 (970) 663-0110 (307) 433-8888 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (303) 651-3305(Phone)
- (307) 634-3305(Phone)
- (970) 663-0110(Phone)
- (307) 433-8888(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: We elected to not have 5 Star complete the project we hired them for on our ****** property due to lack of performance on time line and quality of work. We have asked them on multiple occasions by text, e-mail and in person for an itemized bill of the work they completed so we can conclude our contract with them and they have not complied. We recently received correspondence from 5 Star of their intent to file a lien on our ****** property. We have continued to communicate to them we will pay them for work they completed when they provide us with an itemized bill.
Desired Settlement: We would like for them to either provide us with an itemized bill of work completed on the project or an acceptance of our assessed value of the work completed on our ****** property.
We have tried everything in our power to make this customer
Regarding lack of quality of work:
Please See Attached.
All the funds for this project were lumped together to make this project work. We have a signed contract (dated 5/6/2014) for $53,006.00 that had been modified to $52,006.00.
Customer Reviews Summary