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BBB Accredited Business since

5 Star Home Improvement Inc

Phone: (970) 663-3305 Fax: (970) 663-7827 View Additional Phone Numbers 1350 W 8th St, Loveland, CO 80537 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


5 Star Roofing & Home Improvement (Window Depot USA) provides roofing, replacement windows, entry doors, siding, gutters, and insulation needs in Northern Colorado and Southern Wyoming. 
We also specialize in hail and wind storm restoration.

5 Star Roofing & Home Improvement replacement window products include Double Hung, Bay & Bow Windows, Sliding windows, Energy efficient replacement windows, and more.  

We take the time to educate you on replacement windows and help you choose the right window for your home, budget, and lifestyle. We offer free in-home cost estimate and product demonstration.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that 5 Star Home Improvement Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on 5 Star Home Improvement Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 15, 2010 Business started: 01/01/2003 in CO Business started locally: 01/01/2003 Business incorporated 04/24/2007 in CO
Type of Entity


Business Management
Mr. Darcey Gunn, President
Contact Information
Principal: Mr. Darcey Gunn, President
Business Category

Roofers Commercial Roofing Contractor - Metal Roofing Roofing Consultants Siding Contractors Window Installation Companies Door Installers Windows & Doors - Installation & Service Windows Windows - Vinyl Window Repair Companies Hauling & Clean Up Services Flat Roofers Gutters & Downspouts Gutter Guards Contractors - Gutters Home Improvements Insulation Contractors

Products & Services

5 Star Home Improvement Inc sells the following brand(s): Alside, Atrium, Celect, Crane siding including Craneboard, Crane siding including Craneboard, Decra stone coated roofing, Decra stone coated roofing, Exterior Portfolio, GAF shingles, GAF shingles, Malarkey shingles, Malarkey shingles, Mastic vinyl siding , Mastic vinyl siding , Owens Corning Insulation, Owens Corning Insulation, Owens Corning shingles, Owens Corning shingles, PlyGem, Royal Building Products, Tamko shingles, Tamko shingles, Vista Windows, Vista Windows, Wincore Door

5 Star Home Improvement Inc offers the following product(s): Entry Doors , Gutters, Gutters, Insulation, Insulation, Leaf protection, Leaf protection, Other exterior home improvements, Patio Doors, Roofing, Roofing, Siding, Siding, Storm Restoration, Windows , Windows

Method(s) of Payment
Credit cards
Financing available (w.a.c.)
Check by phone
Check by fax
Service Area
Northern Colorado & Southern Wyoming
Alternate Business Names
5 Star Hauling 5 Star Roofing & Home Improvement 5 Star Roofing Co LLC Window Depot USA of Northern Colorado Window Depot USA of Southern Wyoming
Products & Services

Roofing Roof Repairs Insulation Air Sealing Replacement Windows Siding Seamless Gutters Leaf Protection Painting Kitchens & Baths Decks & Fences Insurance Claims Assistance Energy consulting for your roof, ceilings, windows, walls, and crawl space Energy Savings Evaluations

Industry Tips
Hiring a Contractor Tips for Hiring Roofing Contractors Watch Out for These Red Flags

Customer Review Rating plus BBB Rating Summary

5 Star Home Improvement Inc has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.